Service Operations Analyst (Pod) (Fully Remote)

Atlas Technica; United States; Remote; USD 110.000 - 160.000; Vollzeit

Zusammenfassung

Atlas Technica in the United States is seeking a Service Operations lead to act as the point person for one or more service delivery pods, ensuring visibility into open actions, blockers, and risks. You will drive client health readiness, QBR readiness, and post-QBR follow-through, while owning end-to-end cross-functional workflows and advancing automation and AI-driven improvements.

The role involves coordinating with teams across Support, Projects, Finance, and more, delivering structured

Qualifikationen

• Experience coordinating cross-functional teams to deliver complex workflows.
• Ability to distill actionable items from meetings and drive follow-through.
• Strong focus on process improvement and automation where possible.

Aufgaben

• Act as the Service Operations lead for one or more pods, providing visibility into open actions, blockers, and risks.
• Drive QBR readiness and post-QBR follow-through, monitoring client health indicators like backlog trends and SLA risks.
• Own complex cross-functional workflows end-to-end, ensuring they are clear and documented.
• Maintain operational visibility using tools like Monday.com, ConnectWise Manage, and Power BI and coordinate across teams.

Kenntnisse

Cross-functional coordination

Stakeholder communication

Process improvement

Tools

Monday.com

ConnectWise Manage

Power BI

Jobbeschreibung

• Act as the Service Operations point person for one or more service delivery pods, bringing visibility to open actions, blockers, and risks.
• Reduce dependencies on Support Managers for non-technical work and ensure structured follow-up and accountability.

Client Health, QBR Readiness, and Service Visibility:

• Drive QBR readiness and post-QBR follow-through, monitoring client health indicators like backlog trends and SLA risks.
• Prepare pod-level visibility into performance and ensure action items from QBRs are tracked to completion.

Workflow Governance and Process Improvement:

• Own complex cross-functional workflows end-to-end, ensuring they are clear and documented.
• Identify inefficiencies and propose scalable improvements, leveraging automation and AI where possible.

Tooling, Dashboards, and Cross-Functional Coordination:

• Maintain operational visibility using tools like Monday.com, ConnectWise Manage, and Power BI.
• Coordinate across Service, Project, Finance, and other teams, communicating clearly on status and risks without direct authority.

Atlas Technica provides IT management, user support, and cybersecurity for hedge funds and investment firms. Founded in 2016, the company has grown through a focus on service and values ownership, execution, growth, intelligence, and camaraderie.