Service (Maintenance) Specialist - Sterling Manor

Capital Square; Williamsburg (VA); On-site; USD 63,039,000 - 68,770,000; Full time

Benefits offered by this job

Bonuses

Medical/Dental/Vision

Cell phone reimbursement

PTO & Sick Time

Holidays

401(k) matching

Housing discount

Professional development

Job summary

Capital Square Living is seeking a Service (Maintenance) Specialist to maintain the physical condition of buildings, grounds, amenities, and common areas. You will perform repairs, prep vacant units for move‑ins, and assist with inspections to ensure safety and functionality.

The role emphasizes preventive maintenance, reliable housekeeping, and strong resident service in a busy property management environment. On‑site work with regular hours and on‑call duties are expected.

Qualifications

• High School Diploma or GED is required.
• Strong logical thinking to diagnose and fix issues.
• Excellent organizational and customer service mindset.
• Effective interaction with residents, clients and team members.

Responsibilities

• Complete work orders from resident requests and perform preventative maintenance.
• Repair in accordance with policies, safety standards and code requirements.
• Prepare vacant units for leasing and new move‑ins.
• Obtain supplies, complete tasks and inspect work.
• Maintain grounds, common areas and amenities; pick up trash and debris.
• Pressure-wash walkways and pool areas; paint curbs and signage as needed.
• Assist in property inspections to identify safety concerns.
• Respond to questions calmly and resolve issues with residents.

Skills

Logical thinking

Organizational skills

Customer service mindset

Interpersonal communication

Team-oriented attitude

Desire to excel

Education

High School Diploma or GED

Job description

Job Details

Job Location: Sterling Manor - Williamsburg, VA 23185

Position Type: Full Time

Salary Range: $22.00 - $24.00 Hourly

Company Overview

Capital Square Living (CS Living) is a fully integrated property management company based in Richmond, Virginia. CS Living was built on the strong foundation of the Capital Square brand and has a vision to develop and manage the future, one relationship at a time. Our property management company provides a highly competitive compensation package and employee-centric benefits.

Capital Square is one of the top three securitized 1031 exchange sponsors in the U.S. In 2020, Capital Square was not only ranked as one of the fastest growing companies in the Richmond, Virginia area but also made the list for “Best Places to Work” by Virginia Business Magazine as well as their “Fantastic 50” reports in 2019 and 2020.

Summary

The Service (Maintenance) Specialist performs technical and mechanical work that ensures the physical aspects of the buildings, grounds, amenities and common areas of the property meet Capital Square Living’s standards for cleanliness, appearance, safety and overall functionality.

Primary Responsibilities

• Completes assigned work orders generated from resident requests for service, as well as preventative maintenance on the property, by diagnosing the source or cause of the defect or problem
• Makes repairs in accordance with established policies, procedures, safety standards and code requirements
• Prepares vacant units for leasing and new move‑ins
• Obtains needed supplies and materials, completes all maintenance tasks and inspects completed work
• Assists in maintaining the grounds, common areas and amenities by picking up trash and debris
• Pressure-washes walkways and pool areas, performing general cleaning and painting curbs and signage as needed
• Assists in conducting routine and periodic property inspections to identify safety and risk management concerns
• Responds courteously to questions and requests, staying calm when addressing and resolving customer problems
• Keeps the property in good repair and communicates concerns about the physical needs of the property to management

Knowledge and Skills Requirements

• High School Diploma or GED (General Education Diploma)
• Demonstrated ability to apply principles of logical thinking to define and correct problems
• Excellent organizational skills and a customer service mindset
• Proficiency in customer service and interpersonal communication skills in order to effectively interact with residents, clients, team members and other business contacts
• A positive, motivating and team-oriented attitude
• A desire to exceed in a very competitive environment

Work Hours

• Will normally work a Monday-Friday schedule with rotating weekends; (hours may vary to meet the business needs of the property). On-Call hours will apply.

Work Location

Onsite at designated or sister property location. Team members work in an office environment but also may have frequent exposure to outside elements where temperature, weather, odors and/or landscape may be unpleasant and/or hazardous.

Compensation and Benefits

• Industry-competitive Wage and Performance-Based Bonuses
• Comprehensive, Medical, Dental and Vision Coverage, with100% Employee- only Benefit Premiums covered for Medical Plans
• $35/Per Paycheck Cell Phone Reimbursement
• 120 Paid Time Off (PTO) Hours, plus 40 hours of Sick Time
• 11 Company-paid holidays, 2 Floating holidays, and 2 days of VTO (Voluntary Time Off)
• Matching 401(k) Contribution with Immediate Vesting
• 30% Housing Discount
• Professional Development Opportunities

Equal Opportunity Employer

At Capital Square Living, we believe in creating a diverse and inclusive workplace that reflects the communities we serve. We are committed to providing equal employment opportunities to all individuals, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by law.

We celebrate differences, value unique perspectives, and strive to create a culture where everyone feels empowered to contribute their best. If you need assistance or accommodations during the application process, please don’t hesitate to let us know.

Qualifications