Assistant Service Manager - Sterling Manor

Capital Square Living; Williamsburg (VA); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Medical, dental & vision coverage

Cell phone reimbursement

PTO and paid holidays

401(k) matching

Job summary

Capital Square Living is seeking an Assistant Service Manager to oversee and perform technical and mechanical work ensuring the community meets CS Living’s standards for cleanliness, safety, and functionality. You will assist in delegating service orders and perform hands-on repairs across the property.

The role includes coordinating make-ready processes for vacant units, maintaining grounds and amenities, and conducting routine inspections to identify safety concerns while working within budget

Qualifications

• High School diploma or GED required.
• Must be skilled in safe use and maintenance of hand tools, power tools, and basic equipment.
• Demonstrated ability to apply logical thinking to identify and fix problems.
• Strong customer service and interpersonal communication skills.
• Proficient in basic computer programs to maintain records and support management.
• Ability to operate basic office machines and handle routine paperwork.

Responsibilities

• Assist Service Manager by delegating and completing work orders from resident requests and routine maintenance.
• Oversee and complete the make-ready process for vacant units and coordinate vendors as needed.
• Maintain grounds, common areas and amenities, including cleaning and minor repairs.
• Assist with pressure-washing walkways, pool areas, and painting curbs/signage as required.
• Conduct routine property inspections to identify safety or risk concerns.
• Monitor contractor work for quality, scope, and adherence to standards.
• Maintain inventory of spare parts and maintenance supplies and assist with budget adherence.

Skills

Hand tools

Customer service

Problem solving

Office software

Mathematical skills

Education

High School diploma or GED

Job description

Company Overview

Capital Square Living (CS Living) is a fully-integrated property management company based in Richmond, VA. CS Living was built on the strong foundation of the Capital Square brand—listed by Virginia Business on their “Best Places to Work in Virginia” report in 2019 and their “Fantastic 50” reports in 2019 and 2020 – Capital Square Living has a vision to develop and manage the future, one relationship at a time. Our property management company provides a highly competitive compensation package and employee-centric benefits. Capital Square is one of the top three securitized 1031 exchange sponsors in the U.S. In 2020, Capital Square was not only ranked as one of the fastest growing companies in the Richmond, Virginia area but also made the list for Best Places to Work by Virginia Business Magazine.

Summary

As an Assistant Service Manager at CS Living, you will oversee and perform technical and mechanical work that ensures the inside and external buildings, grounds, amenities, and common areas of the community meet the CS Living’s standards for cleanliness, appearance, safety, and overall functionality.

Primary Responsibilities

• Assists Service Manager in delegating work orders generated from resident requests for service, as well as routine upkeep on the community by diagnosing the source or cause of the defect or problem and making repairs in accordance with established policies, procedures, safety standards and code requirements Also, personally completes assigned work orders generated from resident requests for service, as well as preventative maintenance on the property, by diagnosing the source or cause of the defect or problem
• Helps to oversee and completes the “make-ready” process to prepare vacant apartment homes for leasing and new move ins by completing the pre-move-out inspection, creating a list of maintenance work needed, scheduling vendors and contractors as needed, obtaining needed supplies and materials, completing all maintenance tasks, and inspecting completed work Personally prepares vacant units for leasing and new move-ins
• Assists in maintaining the grounds, common areas and amenities by picking up trash and debris
• When needed assists with Pressure-washing walkways and pool areas, performing general cleaning and painting curbs and signage as needed
• Partners with Service Manager to develop standards for the cleanliness and overall appearance of the community’s grounds, amenities, building exteriors, market ready unit interiors, breezeways, curbs, signage, leasing office, central garbage areas, parking lots, and other buildings and common areas to ensure that they reflect and represent the high quality of the community and CS Living standards Personally assists in conducting routine and periodic property inspections to identify safety and risk management concern
• Periodically inspects work performed by contractors, vendors, and other service providers to verify the work, materials and services meet quality standards, scope and specifications as required
• Maintains adequate inventory of spare parts and maintenance materials and works with Community Manager to order supplies and tools as needed to stay within budgetary guidelines
• Completes monthly preventative maintenance procedures as outlined in the Policy and Procedure Manual If necessary, obtains needed supplies and materials, completes all maintenance tasks, and inspects completed work
• Supports cost-cutting and expense control programs by fixing rather than replacing parts when possible, not being wasteful with materials and supplies and practicing the correct use for tools and equipment
• Demonstrates customer services skills by treating residents and others with respect, answering questions from team and residents, responding courteously to complaints about maintenance services and assigned work orders with efficiency and urgency
• Assists in maintaining the grounds, common areas and amenities by picking up trash and debris
• Pressure-washes walkways and pool areas, performing general cleaning and painting curbs and signage as needed
• Assists in conducting routine and periodic property inspections to identify safety and risk management concerns
• Responds courteously to questions and requests, staying calm when addressing and resolving customer problems
• Keeps the property in good repair and communicates concerns about the physical needs of the property to management

Knowledge And Skills Requirements

• High School diploma, GED, or related experience and/or training
• Team members must provide own hand tools unless prohibited by State law and must be knowledgeable and skilled in the safe use and maintenance of hand tools, power tools, user-moved aids, mechanical equipment and measuring devices
• Demonstrated ability to apply principles of logical thinking to define and correct problems
• Proficiency in customer service and interpersonal communication skills to effectively interact with residents, clients, team members, and other business contacts, respond courteously to questions and requests, and stay calm when addressing and resolving customer problems
• Demonstrated proficiency in internet, word processing, spreadsheet, and database management programs to maintain records of information and develop and provide information for manager’s use
• Ability to operate basic office machines such as copiers, faxes, calculators, postage meters, and multi-line telephone systems
• Demonstrated mathematical skills necessary to add, subtract, multiply, and divide numbers, decimals, and fractions to review and complete various financial, administrative and legal documents

Work Hours

Will normally work a Monday-Friday schedule with rotating weekends; (hours may vary to meet the business needs of the property).

Work Location

Onsite at our property, Sterling Manor (122 Sterling Manor Williamsburg, VA 23185). Team members work in an office environment, but also may have frequent exposure to outside elements where temperature, weather, odors and/or landscape may be unpleasant and/or hazardous.

Compensation & Benefits

• Industry-competitive Wage and Performance-Based Bonuses
• Comprehensive, Medical, Dental and Vision Coverage, with 100% Employee- only Benefit Premiums covered for Medical Plans
• $35/Per Paycheck Cell Phone Reimbursement
• 120 Paid Time Off (PTO) Hours, plus 40 hours of Sick Time
• 11 Company-paid holidays, 2 Floating holidays, and 2 days of VTO (Voluntary Time Off)
• Matching 401(k) Contribution with Immediate Vesting
• 30% Housing Discount
• Professional Development Opportunities

Equal Opportunity Employer

At Capital Square Living, we believe in creating a diverse and inclusive workplace that reflects the communities we serve. We are committed to providing equal employment opportunities to all individuals, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by law.

We celebrate differences, value unique perspectives, and strive to create a culture where everyone feels empowered to contribute their best. If you need assistance or accommodations during the application process, please don’t hesitate to let us know.