Service (Maintenance) Specialist - Colony at Center Pointe

Capital Square Living; Midlothian (VA); On-site; USD 38,000 - 48,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

401(k) contribution match

Paid time off & holidays

Job summary

Capital Square Living in Midlothian, VA is seeking a Service (Maintenance) Specialist to perform hands-on building and grounds maintenance, respond to resident requests, and prepare units for leasing. The role involves diagnosing issues, completing repairs, and ensuring safety and quality across common areas.

You will be responsible for maintaining equipment, assisting in property inspections, and supporting a positive, service‑oriented environment for residents and staff.

Qualifications

• High school diploma or GED is required.
• Ability to work with residents and team members effectively.
• Strong organizational and customer service mindset.

Responsibilities

• Complete work orders from resident requests and preventative maintenance.
• Diagnose problems and perform repairs per policies and safety standards.
• Prepare vacant units for leasing and move-ins.
• Obtain supplies, perform maintenance tasks, and inspect work.

Skills

Customer service

Interpersonal communication

Organizational skills

Team oriented

Education

High school diploma or GED

Job description

Service SpecialistReports to: Community ManagerSUMMARYThe Service (Maintenance) Specialist performs technical and mechanical work that ensures the physical aspects of the buildings, grounds, amenities, and common areas of the property meet Capital Square Living’s standards for cleanliness, appearance, safety, and overall functionality.PRIMARY RESPONSIBILITIESCompletes assigned work orders generated from resident requests for service, as well as preventative maintenance on the property, by diagnosing the source or cause of the defect or problemMakes repairs in accordance with established policies, procedures, safety standards, and code requirementsPrepares vacant units for leasing and new move-insObtains needed supplies and materials, completes all maintenance tasks, and inspects completed workAssists in maintaining the grounds, common areas, and amenities by picking up trash and debrisPressure-washes walkways and pool areas, performing general cleaning and painting curbs and signage as neededAssists in conducting routine and periodic property inspections to identify safety and risk management concernsResponds courteously to questions and requests, staying calm when addressing and resolving customer problemsKeeps the property in good repair and communicates concerns about the physical needs of the property to managementKNOWLEDGE AND SKILLS REQUIREMENTSHigh school diploma or GED (General Education Diploma)Demonstrated ability to apply principles of logical thinking to define and correct problemsExcellent organizational skills and a customer service mindsetProficiency in customer service and interpersonal communication skills in order to effectively interact with residents, clients, team members, and other business contactsA positive, motivating, and team-oriented attitudeA desire to exceed in a very competitive environmentWORK HOURSWill normally work a Monday–Friday schedule with rotating weekends; hours may vary to meet the business needs of the property. On-call hours will apply.WORK LOCATIONOnsite at designated or sister property location. Team members work in an office environment but also may have frequent exposure to outside elements where temperature, weather, odors, and/or landscape may be unpleasant and/or hazardous.COMPENSATION & BENEFITSIndustry-competitive wage and performance-based bonusesComprehensive medical, dental, and vision coverage, with 100% employee-only benefit premiums covered for medical plans$35 per paycheck cell phone reimbursement120 Paid Time Off (PTO) hours, plus 40 hours of sick time11 company-paid holidays, 2 floating holidays, and 2 days of VTO (Voluntary Time Off)Matching 401(k) contribution30% housing discountProfessional development opportunitiesEQUAL OPPORTUNITY EMPLOYERAt Capital Square Living, we believe in creating a diverse and inclusive workplace that reflects the communities we serve. We are committed to providing equal employment opportunities to all individuals, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by law.We celebrate differences, value unique perspectives, and strive to create a culture where everyone feels empowered to contribute their best. If you need assistance or accommodation during the application process, please don’t hesitate to let us know.