Service (Maintenance) Manager - Colony at Centerpointe

Capital Square Living; Midlothian (VA); On-site; USD 55,000 - 72,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Cell phone reimbursement

120 PTO hours + 40 sick hours

11 holidays, 2 floating holidays, 2 VT

401(k) matching

Housing discount

Professional development opportunities

Job summary

Capital Square Living seeks a Service Manager to oversee and perform maintenance across the community, ensuring cleanliness, safety, and functionality. You will handle work orders, supervise make-ready tasks for new move-ins, and uphold high standards for grounds and facilities.

Responsibilities include supervising team members, inspecting contractors, managing parts inventory, and driving cost-efficient maintenance while delivering strong resident service.

Qualifications

• Proficiency in customer service and interpersonal communication to interact with residents and staff.
• Ability to read, write and communicate clearly for policy questions and internal/external interactions.
• Proficiency in internet, word processing, spreadsheets, and database programs for records and reports.
• Mathematical skills to handle basic financial, administrative, and legal documents.
• Ability to apply logical thinking to diagnose and fix problems.

Responsibilities

• Assists and completes work orders from resident requests and routine upkeep by diagnosing defects and making repairs.
• Oversees the make-ready process for vacant units, pre-move-out inspections, scheduling vendors and inspecting work.
• Develops standards for cleanliness and appearance of grounds, amenities, exteriors, interiors and common areas.
• Periodically inspects work by service team members and develops corrective actions as needed.
• Inspects work by contractors and vendors to verify quality and compliance with specs.
• Maintains inventory of spare parts and orders supplies within budget guidelines.
• Completes monthly preventative maintenance procedures as outlined in the policy manual.
• Supports cost-cutting by fixing rather than replacing parts and using materials efficiently.
• Demonstrates customer service by treating residents with respect and addressing questions promptly.

Skills

Customer service

Interpersonal communication

Reading and writing

Mathematical skills

Logical thinking

Education

High school diploma, GED, or related experience and/or training

Tools

Hand tools

Measuring devices

Calculators

Office equipment (copiers, faxes)

Job description

Service ManagerReports to: Community ManagerSUMMARYAs a Service Manager at CS Living, you will oversee and perform technical and mechanical work that ensures the interior and exterior buildings, grounds, amenities, and common areas of the community meet CS Living’s standards for cleanliness, appearance, safety, and overall functionality.PRIMARY RESPONSIBILITIESAssists and completes work orders generated from resident requests for service, as well as routine upkeep on the community, by diagnosing the source or cause of the defect or problem and making repairs in accordance with established policies, procedures, safety standards, and code requirementsOversees and completes the “make-ready” process to prepare vacant apartment homes for leasing and new move-ins by completing the pre-move-out inspection, creating a list of maintenance work needed, scheduling vendors and contractors as needed, obtaining needed supplies and materials, completing all maintenance tasks, and inspecting completed workDevelops standards for the cleanliness and overall appearance of the community’s grounds, amenities, building exteriors, market-ready unit interiors, breezeways, curbs, signage, leasing office, central garbage areas, parking lots, and other buildings and common areas to ensure that they reflect and represent the high quality of the community and CS Living standardsPeriodically inspects work performed by other service team members to assess effectiveness of policies and procedures and develop corrective action plans as neededPeriodically inspects work performed by contractors, vendors, and other service providers to verify the work, materials, and services meet quality standards, scope, and specifications as requiredMaintains adequate inventory of spare parts and maintenance materials and works with the Community Manager to order supplies and tools as needed to stay within budgetary guidelinesCompletes monthly preventative maintenance procedures as outlined in the Policy and Procedure ManualSupports cost-cutting and expense-control programs by fixing rather than replacing parts when possible, not being wasteful with materials and supplies, and practicing the correct use of tools and equipmentDemonstrates customer service skills by treating residents and others with respect, answering questions from team and residents, and responding sensitively to complaints about maintenance services and assigned work orders with efficiency and urgencyKNOWLEDGE AND SKILLS REQUIREMENTSHigh school diploma, GED, or related experience and/or trainingTeam members must provide own hand tools unless prohibited by state law and must be knowledgeable and skilled in the safe use and maintenance of hand tools, power tools, user-moved aids, mechanical equipment, and measuring devicesDemonstrated ability to apply principles of logical thinking to define and correct problemsProficiency in customer service and interpersonal communication skills to effectively interact with residents, clients, team members, and other business contacts; respond courteously to questions and requests; and stay calm when addressing and resolving customer problemsDemonstrated ability to read, write, and communicate effectively to represent company management in a support capacity, act as first point of contact for internal team members and external visitors to the Company, and answer questions related to department operating policiesDemonstrated proficiency in internet, word processing, spreadsheet, and database management programs to maintain records of information and develop and provide information for manager’s useAbility to operate basic office machines such as copiers, faxes, calculators, postage meters, and multi-line telephone systemsDemonstrated mathematical skills necessary to add, subtract, multiply, and divide numbers, decimals, and fractions to review and complete various financial, administrative, and legal documentsWORK HOURSWill normally work a Monday–Friday schedule with rotating weekends; hours may vary to meet the business needs of the property.WORK LOCATIONOnsite at our property. Team members work in an office environment but also may have frequent exposure to outside elements where temperature, weather, odors, and/or landscape may be unpleasant and/or hazardous.COMPENSATION & BENEFITSIndustry-competitive salary and performance-based bonusesComprehensive medical, dental, and vision coverage, with 100% employee-only benefit premiums covered for medical plans$35 per paycheck cell phone reimbursement120 Paid Time Off (PTO) hours, plus 40 hours of sick time11 company-paid holidays, 2 floating holidays, and 2 days of VTO (Voluntary Time Off)Matching 401(k) contribution30% housing discountProfessional development opportunitiesEQUAL OPPORTUNITY EMPLOYERAt Capital Square Living, we believe in creating a diverse and inclusive workplace that reflects the communities we serve. We are committed to providing equal employment opportunities to all individuals, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by law.We celebrate differences, value unique perspectives, and strive to create a culture where everyone feels empowered to contribute their best. If you need assistance or accommodations during the application process, please don’t hesitate to let us know.