Service (Maintenance) Manager - The Summit Townhomes

Paycom - ATS; Oak Ridge (TN); On-site; USD 3,857,000 - 3,995,000; Full time

Benefits offered by this job

Cell phone reimbursement

PTO 120 hours + 40 sick hours

11 holidays + 2 floating holidays + 2/

VTO

401(k) matching

Housing discount

Professional development

Medical/dental/vision coverage

Job summary

Capital Square Living is seeking a Service Manager for The Summit Townhomes in Oak Ridge, TN. You will oversee and perform maintenance to keep buildings, grounds, and amenities up to CS Living standards while delivering excellent resident service.

The role requires hands-on technical and supervisory work, with a Monday–Friday baseline schedule and potential weekend changes. Competitive hourly pay ($28–$29) and strong benefits offered.

Qualifications

• Must have strong customer service and interpersonal skills.
• Ability to read, write, and communicate effectively.
• Proficiency with basic office software and records management.

Responsibilities

• Diagnose and repair defects from resident service requests per policy and safety standards.
• Manage the make-ready process for vacant units including inspections and scheduling vendors.
• Maintain grounds, exteriors, interiors, and common areas to CS Living standards.
• Supervise work by contractors to ensure quality and compliance with specs.
• Maintain inventory and order supplies within budget.
• Perform monthly preventative maintenance tasks.
• Support cost-cutting by repairing rather than replacing when feasible.
• Provide excellent resident service and address concerns promptly.

Skills

Customer service

Interpersonal communication

Problem solving

Reading/writing

Mathematical aptitude

Tool handling

Education

High school diploma or GED

Job description

Job Details: Job Location: The Summit Townhomes - Oak Ridge, TN 37830, Position Type: Full Time, Salary Range: $28.00 - $29.00 Hourly, Service Manager

SUMMARY

As a Service Manager at CS Living, you will oversee and perform technical and mechanical work that ensures the interior and exterior buildings, grounds, amenities, and common areas of the community meet CS Living’s standards for cleanliness, appearance, safety, and overall functionality.

PRIMARY RESPONSIBILITIES

• Assists and completes work orders generated from resident requests for service, as well as routine upkeep on the community, by diagnosing the source or cause of the defect or problem and making repairs in accordance with established policies, procedures, safety standards, and code requirements
• Oversees and completes the “make-ready” process to prepare vacant apartment homes for leasing and new move-ins by completing the pre-move-out inspection, creating a list of maintenance work needed, scheduling vendors and contractors as needed, obtaining needed supplies and materials, completing all maintenance tasks, and inspecting completed work
• Develops standards for the cleanliness and overall appearance of the community’s grounds, amenities, building exteriors, market-ready unit interiors, breezeways, curbs, signage, leasing office, central garbage areas, parking lots, and other buildings and common areas to ensure that they reflect and represent the high quality of the community and CS Living standards
• Periodically inspects work performed by other service team members to assess effectiveness of policies and procedures and develop corrective action plans as needed
• Periodically inspects work performed by contractors, vendors, and other service providers to verify the work, materials, and services meet quality standards, scope, and specifications as required
• Maintains adequate inventory of spare parts and maintenance materials and works with the Community Manager to order supplies and tools as needed to stay within budgetary guidelines
• Completes monthly preventative maintenance procedures as outlined in the Policy and Procedure Manual
• Supports cost-cutting and expense-control programs by fixing rather than replacing parts when possible, not being wasteful with materials and supplies, and practicing the correct use of tools and equipment
• Demonstrates customer service skills by treating residents and others with respect, answering questions from team and residents, and responding sensitively to complaints about maintenance services and assigned work orders with efficiency and urgency

KNOWLEDGE AND SKILLS REQUIREMENTS

• High school diploma, GED, or related experience and/or training
• Team members must provide own hand tools unless prohibited by state law and must be knowledgeable and skilled in the safe use and maintenance of hand tools, power tools, user-moved aids, mechanical equipment, and measuring devices
• Demonstrated ability to apply principles of logical thinking to define and correct problems
• Proficiency in customer service and interpersonal communication skills to effectively interact with residents, clients, team members, and other business contacts; respond courteously to questions and requests; and stay calm when addressing and resolving customer problems
• Demonstrated ability to read, write, and communicate effectively to represent company management in a support capacity, act as first point of contact for internal team members and external visitors to the Company, and answer questions related to department operating policies
• Demonstrated proficiency in internet, word processing, spreadsheet, and database management programs to maintain records of information and develop and provide information for manager’s use
• Ability to operate basic office machines such as copiers, faxes, calculators, postage meters, and multi-line telephone systems
• Demonstrated mathematical skills necessary to add, subtract, multiply, and divide numbers, decimals, and fractions to review and complete various financial, administrative, and legal documents

WORK HOURS

Will normally work a Monday–Friday schedule with rotating weekends; hours may vary to meet the business needs of the property.

WORK LOCATION

Onsite at our property. Team members work in an office environment but also may have frequent exposure to outside elements where temperature, weather, odors, and/or landscape may be unpleasant and/or hazardous.

COMPENSATION & BENEFITS

• Industry-competitive salary and performance-based bonuses
• Comprehensive medical, dental, and vision coverage, with 100% employee-only benefit premiums covered for medical plans
• $35 per paycheck cell phone reimbursement
• 120 Paid Time Off (PTO) hours, plus 40 hours of sick time
• 11 company-paid holidays, 2 floating holidays, and 2 days of VTO (Voluntary Time Off)
• Matching 401(k) contribution
• 30% housing discount
• Professional development opportunities

EQUAL OPPORTUNITY EMPLOYER

At Capital Square Living, we believe in creating a diverse and inclusive workplace that reflects the communities we serve. We are committed to providing equal employment opportunities to all individuals, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by law.

We celebrate differences, value unique perspectives, and strive to create a culture where everyone feels empowered to contribute their best. If you need assistance or accommodations during the application process, please don’t hesitate to let us know.