Assistant Service Manager - Sterling Manor

Paycom - ATS; Williamsburg (VA); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Cell phone reimbursement

120 PTO hours

11 company-paid holidays

2 floating holidays

2 days of VTO (Voluntary Time Off)

Matching 401(k)

Housing discount

Professional development opportunities

Job summary

Capital Square Living is seeking an Assistant Service Manager for our Williamsburg, VA properties. You will assist in supervising maintenance staff, coordinate work orders, and ensure units and grounds meet high standards of safety and appearance.

You will also oversee the make-ready process, perform routine inspections, manage vendors, and provide responsive, courteous service to residents and team members, helping maintain a well-run, welcoming community.

Qualifications

• High school diploma or GED or related experience.
• Ability to safely use hand tools and power tools.
• Strong customer service and communication skills.
• Basic math skills for administrative tasks.
• Ability to diagnose and fix maintenance issues.

Responsibilities

• Assist Service Manager with delegating work orders from residents.
• Diagnose defects and perform repairs per safety standards.
• Complete preventive maintenance and make-ready prep for vacant units.
• Coordinate vendors and inspect completed work.
• Maintain grounds, common areas, and amenities.
• Oversee contractors to ensure quality and budget adherence.
• Manage inventory and obtain supplies as needed.
• Support cost-control by repairing rather than replacing when possible.
• Provide courteous, responsive service to residents and staff.

Skills

Customer service

Interpersonal skills

Problem solving

Logical thinking

Attention to detail

Communication

Education

High school diploma or GED

Tools

Hand tools

Power tools

Measuring devices

Office equipment

Job description

Assistant Service ManagerReports to: Community ManagerSUMMARYAs an Assistant Service Manager at CS Living, you will oversee and perform technical and mechanical work that ensures the interior and exterior buildings, grounds, amenities, and common areas of the community meet CS Living’s standards for cleanliness, appearance, safety, and overall functionality.PRIMARY RESPONSIBILITIESAssists the Service Manager in delegating work orders generated from resident requests for service, as well as routine upkeep on the community, by diagnosing the source or cause of the defect or problem and making repairs in accordance with established policies, procedures, safety standards, and code requirements. Also personally completes assigned work orders generated from resident requests for service, as well as preventative maintenance on the property, by diagnosing the source or cause of the defect or problemHelps to oversee and completes the “make-ready” process to prepare vacant apartment homes for leasing and new move-ins by completing the pre-move-out inspection, creating a list of maintenance work needed, scheduling vendors and contractors as needed, obtaining needed supplies and materials, completing all maintenance tasks, and inspecting completed work. Personally prepares vacant units for leasing and new move-insAssists in maintaining the grounds, common areas, and amenities by picking up trash and debrisWhen needed, assists with pressure-washing walkways and pool areas, performing general cleaning, and painting curbs and signage as neededPartners with the Service Manager to develop standards for the cleanliness and overall appearance of the community’s grounds, amenities, building exteriors, market-ready unit interiors, breezeways, curbs, signage, leasing office, central garbage areas, parking lots, and other buildings and common areas to ensure that they reflect and represent the high quality of the community and CS Living standards. Personally assists in conducting routine and periodic property inspections to identify safety and risk management concernsPeriodically inspects work performed by other service team members to assess effectiveness of policies and procedures and develop corrective action plans as neededPeriodically inspects work performed by contractors, vendors, and other service providers to verify the work, materials, and services meet quality standards, scope, and specifications as requiredMaintains adequate inventory of spare parts and maintenance materials and works with the Community Manager to order supplies and tools as needed to stay within budgetary guidelinesCompletes monthly preventative maintenance procedures as outlined in the Policy and Procedure Manual; if necessary, obtains needed supplies and materials, completes all maintenance tasks, and inspects completed workSupports cost-cutting and expense-control programs by fixing rather than replacing parts when possible, not being wasteful with materials and supplies, and practicing the correct use of tools and equipmentDemonstrates customer service skills by treating residents and others with respect, answering questions from team and residents, and responding sensitively to complaints about maintenance services and assigned work orders with efficiency and urgencyResponds courteously to questions and requests, staying calm when addressing and resolving customer problemsKeeps the property in good repair and communicates concerns about the physical needs of the property to managementKNOWLEDGE AND SKILLS REQUIREMENTSHigh school diploma, GED, or related experience and/or trainingTeam members must provide own hand tools unless prohibited by state law and must be knowledgeable and skilled in the safe use and maintenance of hand tools, power tools, user-moved aids, mechanical equipment, and measuring devicesDemonstrated ability to apply principles of logical thinking to define and correct problemsProficiency in customer service and interpersonal communication skills to effectively interact with residents, clients, team members, and other business contacts; respond courteously to questions and requests; and stay calm when addressing and resolving customer problemsDemonstrated proficiency in internet, word processing, spreadsheet, and database management programs to maintain records of information and develop and provide information for manager’s useAbility to operate basic office machines such as copiers, faxes, calculators, postage meters, and multi-line telephone systemsDemonstrated mathematical skills necessary to add, subtract, multiply, and divide numbers, decimals, and fractions to review and complete various financial, administrative, and legal documentsWORK HOURSWill normally work a Monday–Friday schedule with rotating weekends; hours may vary to meet the business needs of the property.WORK LOCATIONOnsite at our properties. Team members work in an office environment but also may have frequent exposure to outside elements where temperature, weather, odors, and/or landscape may be unpleasant and/or hazardous.COMPENSATION & BENEFITSIndustry-competitive salary and performance-based bonusesComprehensive medical, dental, and vision coverage, with 100% employee-only benefit premiums covered for medical plans$35 per paycheck cell phone reimbursement120 Paid Time Off (PTO) hours, plus 40 hours of sick time11 company-paid holidays, 2 floating holidays, and 2 days of VTO (Voluntary Time Off)Matching 401(k) contribution30% housing discountProfessional development opportunitiesEQUAL OPPORTUNITY EMPLOYERAt Capital Square Living, we believe in creating a diverse and inclusive workplace that reflects the communities we serve. We are committed to providing equal employment opportunities to all individuals, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by law.We celebrate differences, value unique perspectives, and strive to create a culture where everyone feels empowered to contribute their best. If you need assistance or accommodations during the application process, please don’t hesitate to let us know.