Assistant Service Manager - Sapphire at Centerpointe

Capital Square Living; Midlothian (VA); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical, dental, vision

Cell phone reimbursement

PTO & holidays

401(k) matching

Housing discount

Job summary

Capital Square Living is seeking an Assistant Service Manager to oversee maintenance work, coordinate make-ready tasks, and ensure the community meets high standards for safety, cleanliness, and appearance.

The role supports the Service Manager, handles resident requests, and collaborates with vendors to maintain landscape and facilities across on-site properties.

Qualifications

• High school diploma, GED, or related experience and/or training.
• Proficiency in customer service and interpersonal communication to effectively interact with residents and team members.
• Ability to operate basic office machines and basic financial/document handling skills.

Responsibilities

• Assist Service Manager in delegating and completing work orders from resident requests and routine upkeep.
• Oversee make-ready processes for vacant units, coordinate vendors and materials, and prepare units for leasing.
• Maintain grounds, common areas, and amenities; assist with pressure-washing and cleaning as needed.
• Inspect and ensure quality from contractors and service providers; monitor safety and compliance.

Skills

Hand tools

Customer service

Interpersonal skills

Problem solving

Office equipment

Math skills

Education

High school diploma / GED

Tools

Power tools

Building maintenance equipment

Job description

Assistant Service Manager

Reports to: Community Manager

Summary

As an Assistant Service Manager at CS Living, you will oversee and perform technical and mechanical work that ensures the interior and exterior buildings, grounds, amenities, and common areas of the community meet CS Living's standards for cleanliness, appearance, safety, and overall functionality.

Primary Responsibilities

• Assists the Service Manager in delegating work orders generated from resident requests for service, as well as routine upkeep on the community, by diagnosing the source or cause of the defect or problem and making repairs in accordance with established policies, procedures, safety standards, and code requirements. Also personally completes assigned work orders generated from resident requests for service, as well as preventative maintenance on the property, by diagnosing the source or cause of the defect or problem
• Helps to oversee and completes the "make-ready" process to prepare vacant apartment homes for leasing and new move-ins by completing the pre-move-out inspection, creating a list of maintenance work needed, scheduling vendors and contractors as needed, obtaining needed supplies and materials, completing all maintenance tasks, and inspecting completed work. Personally prepares vacant units for leasing and new move-ins
• Assists in maintaining the grounds, common areas, and amenities by picking up trash and debris
• When needed, assists with pressure-washing walkways and pool areas, performing general cleaning, and painting curbs and signage as needed
• Partners with the Service Manager to develop standards for the cleanliness and overall appearance of the community's grounds, amenities, building exteriors, market-ready unit interiors, breezeways, curbs, signage, leasing office, central garbage areas, parking lots, and other buildings and common areas to ensure that they reflect and represent the high quality of the community and CS Living's standards. Personally assists in conducting routine and periodic property inspections to identify safety and risk management concerns
• Periodically inspects work performed by other service team members to assess effectiveness of policies and procedures and develop corrective action plans as needed
• Periodically inspects work performed by contractors, vendors, and other service providers to verify the work, materials, and services meet quality standards, scope, and specifications as required
• Maintains adequate inventory of spare parts and maintenance materials and works with the Community Manager to order supplies and tools as needed to stay within budgetary guidelines
• Completes monthly preventative maintenance procedures as outlined in the Policy and Procedure Manual; if necessary, obtains needed supplies and materials, completes all maintenance tasks, and inspects completed work
• Supports cost-cutting and expense-control programs by fixing rather than replacing parts when possible, not being wasteful with materials and supplies, and practicing the correct use of tools and equipment
• Demonstrates customer service skills by treating residents and others with respect, answering questions from team and residents, and responding sensitively to complaints about maintenance services and assigned work orders with efficiency and urgency
• Responds courteously to questions and requests, staying calm when addressing and resolving customer problems
• Keeps the property in good repair and communicates concerns about the physical needs of the property to management

Knowledge And Skills Requirements

• High school diploma, GED, or related experience and/or training
• Team members must provide own hand tools unless prohibited by state law and must be knowledgeable and skilled in the safe use and maintenance of hand tools, power tools, user-moved aids, mechanical equipment, and measuring devices
• Demonstrated ability to apply principles of logical thinking to define and correct problems
• Proficiency in customer service and interpersonal communication skills to effectively interact with residents, clients, team members, and other business contacts; respond courteously to questions and requests; and stay calm when addressing and resolving customer problems
• Demonstrated proficiency in internet, word processing, spreadsheet, and database management programs to maintain records of information and develop and provide information for manager's use
• Ability to operate basic office machines such as copiers, faxes, calculators, postage meters, and multi-line telephone systems
• Demonstrated mathematical skills necessary to add, subtract, multiply, and divide numbers, decimals, and fractions to review and complete various financial, administrative, and legal documents

WORK HOURS

Will normally work a Monday-Friday schedule with rotating weekends; hours may vary to meet the business needs of the property.

WORK LOCATION

Onsite at our properties. Team members work in an office environment but also may have frequent exposure to outside elements where temperature, weather, odors, and/or landscape may be unpleasant and/or hazardous.

Compensation & Benefits

• Industry-competitive salary and performance-based bonuses
• Comprehensive medical, dental, and vision coverage, with 100% employee-only benefit premiums covered for medical plans
• $35 per paycheck cell phone reimbursement
• 120 Paid Time Off (PTO) hours, plus 40 hours of sick time
• 11 company-paid holidays, 2 floating holidays, and 2 days of VTO (Voluntary Time Off)
• Matching 401(k) contribution
• 30% housing discount
• Professional development opportunities

EQUAL OPPORTUNITY EMPLOYER

At Capital Square Living, we believe in creating a diverse and inclusive workplace that reflects the communities we serve. We are committed to providing equal employment opportunities to all individuals, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by law. We celebrate differences, value unique perspectives, and strive to create a culture where everyone feels empowered to contribute their best. If you need assistance or accommodations during the application process, please don't hesitate to let us know.