Service (Maintenance) Manager - 17 Broad

Capital-Square-Living; Chattanooga (TN); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Medical, Dental, Vision

PTO and Holidays

401(k) Matching

Housing Discount

Professional Development

Cell phone reimbursement

Job summary

Capital Square Living is seeking a Service Manager to oversee maintenance across the community, handle resident requests, and ensure the property meets CS Living standards. The role includes supervising staff, coordinating vendors, and maintaining clean, safe common areas and units.

The position requires attention to detail, strong communication, and the ability to plan preventive maintenance while managing inventory and budget considerations. On-site work with competitive benefits is provided.

Qualifications

• High school diploma or GED required.
• Ability to apply logical thinking to identify and fix problems.
• Strong customer service and interpersonal communication skills.

Responsibilities

• Process and complete work orders from residents and routine community upkeep.
• Oversee make-ready process for vacant units and coordinate vendors/contractors.
• Inspect and ensure quality of work by staff and contractors to CS Living standards.

Skills

Customer service

Interpersonal communication

Problem solving

Reading & writing

Education

High school diploma or GED

Tools

Hand tools

Power tools

Measuring devices

Job description

Service ManagerReports to: Community ManagerSUMMARYAs a Service Manager at CS Living, you will oversee and perform technical and mechanical work that ensures the interior and exterior buildings, grounds, amenities, and common areas of the community meet CS Living’s standards for cleanliness, appearance, safety, and overall functionality.PRIMARY RESPONSIBILITIESAssists and completes work orders generated from resident requests for service, as well as routine upkeep on the community, by diagnosing the source or cause of the defect or problem and making repairs in accordance with established policies, procedures, safety standards, and code requirementsOversees and completes the “make-ready” process to prepare vacant apartment homes for leasing and new move-ins by completing the pre-move-out inspection, creating a list of maintenance work needed, scheduling vendors and contractors as needed, obtaining needed supplies and materials, completing all maintenance tasks, and inspecting completed workDevelops standards for the cleanliness and overall appearance of the community’s grounds, amenities, building exteriors, market-ready unit interiors, breezeways, curbs, signage, leasing office, central garbage areas, parking lots, and other buildings and common areas to ensure that they reflect and represent the high quality of the community and CS Living standardsPeriodically inspects work performed by other service team members to assess effectiveness of policies and procedures and develop corrective action plans as neededPeriodically inspects work performed by contractors, vendors, and other service providers to verify the work, materials, and services meet quality standards, scope, and specifications as requiredMaintains adequate inventory of spare parts and maintenance materials and works with the Community Manager to order supplies and tools as needed to stay within budgetary guidelinesCompletes monthly preventative maintenance procedures as outlined in the Policy and Procedure ManualSupports cost-cutting and expense-control programs by fixing rather than replacing parts when possible, not being wasteful with materials and supplies, and practicing the correct use of tools and equipmentDemonstrates customer service skills by treating residents and others with respect, answering questions from team and residents, and responding sensitively to complaints about maintenance services and assigned work orders with efficiency and urgencyKNOWLEDGE AND SKILLS REQUIREMENTSHigh school diploma, GED, or related experience and/or trainingTeam members must provide own hand tools unless prohibited by state law and must be knowledgeable and skilled in the safe use and maintenance of hand tools, power tools, user-moved aids, mechanical equipment, and measuring devicesDemonstrated ability to apply principles of logical thinking to define and correct problemsProficiency in customer service and interpersonal communication skills to effectively interact with residents, clients, team members, and other business contacts; respond courteously to questions and requests; and stay calm when addressing and resolving customer problemsDemonstrated ability to read, write, and communicate effectively to represent company management in a support capacity, act as first point of contact for internal team members and external visitors to the Company, and answer questions related to department operating policiesDemonstrated proficiency in internet, word processing, spreadsheet, and database management programs to maintain records of information and develop and provide information for manager’s useAbility to operate basic office machines such as copiers, faxes, calculators, postage meters, and multi-line telephone systemsDemonstrated mathematical skills necessary to add, subtract, multiply, and divide numbers, decimals, and fractions to review and complete various financial, administrative, and legal documentsWORK HOURSWill normally work a Monday–Friday schedule with rotating weekends; hours may vary to meet the business needs of the property.WORK LOCATIONOnsite at our property. Team members work in an office environment but also may have frequent exposure to outside elements where temperature, weather, odors, and/or landscape may be unpleasant and/or hazardous.COMPENSATION & BENEFITSIndustry-competitive salary and performance-based bonusesComprehensive medical, dental, and vision coverage, with 100% employee-only benefit premiums covered for medical plans$35 per paycheck cell phone reimbursement120 Paid Time Off (PTO) hours, plus 40 hours of sick time11 company-paid holidays, 2 floating holidays, and 2 days of VTO (Voluntary Time Off)Matching 401(k) contribution30% housing discountProfessional development opportunitiesEQUAL OPPORTUNITY EMPLOYERAt Capital Square Living, we believe in creating a diverse and inclusive workplace that reflects the communities we serve. We are committed to providing equal employment opportunities to all individuals, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by law.We celebrate differences, value unique perspectives, and strive to create a culture where everyone feels empowered to contribute their best. If you need assistance or accommodations during the application process, please don’t hesitate to let us know.