Service Lot Specialist | Vehicle Care & Customer Experience

Hoffman Auto Group; East Hartford (CT); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Disability insurance

Life insurance

401(k) with company match

Tuition reimbursement

Loan reimbursement

Donation matching

Hoffman University training

Unlimited tool reimbursement

Dedicated training program

Job summary

Hoffman Auto Group in East Hartford, CT is seeking a dedicated service technician to ensure safe and efficient handling of customer and company vehicles.

The role emphasizes attention to detail, teamwork, and strong communication to maintain a positive company image. A high school diploma and a valid driver’s license are required, with 1-2 years in customer service preferred. Training opportunities are available.

Qualifications

• High School Diploma
• Valid driver’s license
• 1-2 years’ experience in a customer service orientated environment preferred
• Can adapt and embrace change with an internal and external customer centric mindset
• Act as an advocate for teammates and have a strong commitment to technology advancement
• Possesses effective communication skills: oral, written, listening.

Responsibilities

• Greet all customers entering the service area and direct customers to service-write up area. Tag vehicles and install mats and seat covers.
• Park all vehicles in appropriate locations; maintain organized lot for easy access.
• Maintain loaner vehicles; wash, fill gas tanks and park in designated area; inform management of repairs.
• Perform alignment checks in the drive through and provide color alignment printouts to Service Consultants.
• Clean, wash and detail customer vehicles, shop and service drive as needed.

Skills

Customer service experience

Communication skills

Adaptability

Team advocacy

Technology awareness

Education

High School Diploma

Job description

Hoffman Auto Group in East Hartford, CT is seeking a dedicated service technician to ensure safe and efficient handling of customer and company vehicles.

The role emphasizes attention to detail, teamwork, and strong communication to maintain a positive company image. A high school diploma and a valid driver’s license are required, with 1-2 years in customer service preferred. Training opportunities are available.