Service Dispatch Specialist

HOFFMAN; Trumbull (CT); On-site; USD 42,000 - 57,000; Full time

Benefits offered by this job

Medical coverage

Overtime opportunities

Room for advancement

Retirement Savings

Job summary

HOFFMAN is seeking a Service Dispatcher in Trumbull, CT to coordinate service calls and distribute work orders to technicians. You’ll use scheduling tools to respond to customer requests and ensure efficient coverage.

Ideal candidates bring high school diploma and 1–2 years of dispatch or related customer-facing experience, with strong communication and organization skills for a fast-paced environment. Full-time roles include benefits and overtime opportunities.

Qualifications

• High School Diploma or Equivalent.
• 1-2 years prior dispatch experience preferred.
• Prior experience in a customer service setting a plus.
• Ability to work well in a fast paced environment.
• Proficiency with the MS Office Suite, MS Outlook and Web navigation.

Responsibilities

• Scheduling service calls and providing work orders for Service Technicians according to urgency.
• Reviewing jobs in the service monitor to ensure they are dispatched and assigned as required.
• Communicating with other Dispatchers, Service Technicians and other departments.

Skills

Scheduling

Communication

Active listening

MS Office

Education

High School Diploma or Equivalent

Tools

MS Outlook

Web navigation

Job description

HOFFMAN is seeking a Service Dispatcher in Trumbull, CT to coordinate service calls and distribute work orders to technicians. You’ll use scheduling tools to respond to customer requests and ensure efficient coverage.

Ideal candidates bring high school diploma and 1–2 years of dispatch or related customer-facing experience, with strong communication and organization skills for a fast-paced environment. Full-time roles include benefits and overtime opportunities.