Service & Logistics Specialist-Bloomfield, CT

Goosetown Enterprises Inc; Bloomfield (CT); On-site; USD 38,000 - 52,000; Full time

Job summary

Goosetown Enterprises Inc. is seeking a Service & Logistics Specialist to handle parts sales, customer service, and inventory duties. The role requires coordinating repairs, scheduling service calls, and managing parts flow from suppliers to the customer base.

Responsibilities include taking orders, processing payments, packing and shipping, and maintaining orderly stockrooms while supporting the service office with scheduling and ordering tasks. A High School Diploma is required.

Qualifications

• High school diploma required.
• Experience with inventory tracking and scheduling is preferred.
• Excellent customer service and interpersonal skills.
• Ability to work independently and in a team.

Responsibilities

• Answer telephone and greet customers & vendors professionally.
• Take orders, identify parts, and offer alternatives.
• Process sales in the system, collect payment, and issue receipts.
• Coordinate parts for repairs and schedule service calls.
• Receive, unpack, and store parts; maintain inventory records.
• Pick, pack, and ship parts as needed.
• Support service office with scheduling and parts ordering.

Job description

Job SummaryAs a Service & Logistics Specialist, you will be responsible for providing parts and merchandise to customers while providing exceptional customer service.Primary ResponsibilitiesAnswer telephone and greet customers & vendors in a friendly and professional manner.Take customer orders, clarify requests, identify parts needed, and offer alternative solutions if necessary.Complete sales by entering purchased items into sales/inventory system, obtain payment, add to credit account, and issue sales receipt.Maintain clean and professional appearance of counter, work area, and stockroom.Coordinate parts for repair and schedule service calls.Offer in-house and customer tech support.Order parts from suppliers based on Service Department and customer requests.Receive, unpack, and store parts in appropriate storage areas so they are readily available when needed.Pick parts, pack, and ship orders as required.Take inventory, maintain records of goods received, and keep perpetual inventory controls.Process parts warranties and returns as necessary.Support Gilford, CT office with scheduling of service calls and ordering parts.Other duties as assigned.KNOWLEDGE AND SKILL REQUIREMENTSPrevious inventory and scheduling experienceUnderstand basic components and systems.Radio/Telecommunications service experienceAbility to work independently and as an active member of a team.Strong multitasking, time management and prioritization skills.Excellent organizational skills and initiative.Strong foundation and understanding of technology.Strong understanding of transmission, broadcasting, & switching.Control and operations of telecommunications systems.Solid mechanical backgroundStrong understanding of public safety• Strong and proven background providing excellent customer service.• Good interpersonal skills as communication will be required• Ability to follow a detailed process.• Proficiency with all Microsoft Office Products.Note that duties, responsibilities, and activities may change, or new ones may be assigned atany time with or without notice.EDUCATION/CERTIFICATIONS:• High School Diploma (Required)