Service & Logistics Coordinator

Ebro Electronic GmbH; Mokena (IL); On-site; USD 37,195 - 39,950; Full time

Benefits offered by this job

Competitive hourly pay

Medical, dental, and vision coverage

PTO

Retirement and investment savings

Job summary

Xylem in Mokena, IL is hiring a Service & Logistics Coordinator to join our branch operations. You will connect customers, technicians, and logistics partners to move equipment, parts, and service orders efficiently from start to finish.

The role supports both field and shop operations with a heavy emphasis on organization, safety, and timely service delivery. A high school diploma and 2+ years’ experience are required.

Qualifications

• High school diploma or equivalent.
• 2+ years of experience in operations, logistics, customer service, shop support, service coordination, or administrative roles.
• Experience using ERP, service management, or inventory systems.
• Forklift experience preferred.
• Ability to work in both office and warehouse/shop environments.
• Proficiency with Microsoft Office applications.

Responsibilities

• Create and process service work orders using ServiceMax, STEEB, and other business systems.
• Coordinate technician schedules, service appointments, equipment movement, and customer requests.
• Prepare service documentation, customer sign-off paperwork, and shipment confirmations.
• Maintain accurate billing information, time entries, and customer payment records.
• Coordinate inbound and outbound shipments of equipment and manage transportation logistics.
• Assist with loading/unloading trucks and handle equipment safely.
• Support shop operations by pulling parts and tracking inventory.

Skills

Multitasking

Organization

Communication

Customer service

Education

High school diploma or equivalent

Tools

ERP systems

ServiceMax

STEeB

Microsoft Office

Job description

## Service & Logistics CoordinatorBewerbenremote type: Vor Ortlocations: Mokena, Illinoistime type: Full timeposted on: Gestern ausgeschriebenjob requisition id: R49769Xylem ist ein Fortune 500 Wassertechnologieunternehmen mit global 23.000 Mitarbeitenden in über 100 Ländern und einer Mission: unseren Kunden durch innovative Technologielösungen und unser Fachwissen bei der Lösung von Wasserproblemen und -herausforderungen zu helfen. Wir sind der weltweit führende Anbieter effizienter, innovativer und nachhaltiger Wassertechnologien, die dafür sorgen, dass unser Wasser nachhaltig genutzt, optimal verwaltet, erhalten und wiederverwendet wird. **Service & Logistics Coordinator**Make Water Work. Make an Impact That Lasts. **Location:** Mokena, IL **Pay:** $27–$29 per hour, based on experience **Schedule:** Monday - Friday 8AM - 4:30 PMAt Xylem, we're solving some of the world's most critical water challenges. As a **Service & Logistics Coordinator**, you'll play a vital role in keeping our branch operations running safely, efficiently, and on schedule.This is not a traditional administrative position. You'll serve as the operational hub connecting customers, technicians, logistics partners, and shop personnel to ensure equipment, parts, and service orders move seamlessly from start to finish. If you enjoy variety, thrive in a hands-on environment, and take pride in keeping operations organized and moving forward, this role offers the opportunity to make a visible impact every day. **What You'll Be Doing**Service & Customer Coordination* Serve as the first point of contact for inbound calls, online inquiries, and customer walk-ins.* Create and process service work orders using ServiceMax, STEEB, and other business systems.* Coordinate technician schedules, service appointments, equipment movement, and customer requests.* Prepare service documentation, customer sign-off paperwork, and shipment confirmations.* Maintain accurate billing information, time entries, and customer payment records.Logistics & Equipment Support* Coordinate inbound and outbound shipments of electric submersible pumps and related equipment.* Schedule deliveries, pickups, freight shipments, and transportation logistics.* Assist with loading and unloading trucks while ensuring equipment is handled safely.* Pressure wash, inspect, triage, palletize, and prepare pumps for shipment to customers or regional facilities.* Ensure freight terms, inventory details, and service information are accurately entered and maintained.Shop & Branch Operations* Support service technicians by creating work orders and pulling parts needed for repairs.* Assist with parts organization, inventory movement, and operational workflow within the shop.* Track branch metrics and help ensure service commitments and customer deadlines are achieved.* Promote and maintain a strong culture of safety throughout all branch operations. **What We're Looking For*** High school diploma or equivalent.* 2+ years of experience in operations, logistics, customer service, shop support, service coordination, or administrative roles.* Experience using ERP, service management, or inventory systems* Forklift experience preferred* Ability to work comfortably in both office and warehouse/shop environments.* Proficiency with Microsoft Office applications.* Strong organizational skills and attention to detail.* Ability to manage multiple priorities in a fast-paced environment.* Customer-focused mindset with strong communication skills.* Ability to safely assist with material handling and equipment movement. **The Kind of Candidate Who Thrives Here*** You enjoy being the person who keeps everything organized and on track.* You like balancing administrative work with hands-on operational responsibilities.* You communicate well with customers, technicians, and internal teams.* You stay calm under pressure and can shift priorities as business needs change.* You take ownership, solve problems proactively, and follow through on commitments. **What We Offer*** Competitive hourly pay of **$27–$29 per hour*** Medical, dental, and vision coverage* Paid Time Off (PTO)* Retirement and investment savings plans* Career development and advancement opportunities* Ongoing training and exposure to multiple aspects of branch operations* The chance to make a meaningful impact at a company dedicated to solving global water challengesWerden Sie Teil des globalen Xylem-Teams und gestalten Sie innovative Technologielösungen mit, die die Nutzung, Verfügbarkeit, den Schutz und die nachhaltige Verwendung von Wasser sicherstellen. Unsere Produkte kommen in der öffentlichen Versorgung, der Industrie, im Wohnbereich und in gewerblichen Gebäuden zum Einsatz – mit dem Ziel, intelligente Maschinen, Anlagen, Messsysteme, Netzwerktechnologien und fortschrittliche Analysen für Wasser-, Strom- und Gasversorger sowie die Industrie bereitzustellen. Arbeiten Sie mit uns an einer Welt, in der die aktuellen und kommenden Wasserherausforderungen mit Kreativität und Engagement gelöst werden und in der Inklusion und Zugehörigkeit als Treiber für Innovation erkannt werden, um unsere Wettbewerbsfähigkeit weltweit zu stärken.At Xylem, you'll not only contribute to solving water issues but also have the chance to make a difference through our paid Volunteer Program, Xylem Watermark. We prioritize our employees' well-being through inclusion and belonging as well as our Employee Resource Groups (ERG). Proud to be an Equal Employment Opportunity (including disability and veterans) and Affirmative Action workplace, Xylem fosters an inclusive environment free from discrimination or harassment.Please note that the information in this job description outlines the general nature of the position and is not an exhaustive list of duties. Xylem is dedicated to providing reasonable accommodations to enable all employees to perform their essential job functions. We reserve the right to modify this job description and assign additional duties as needed. Embrace the opportunity to be part of Xylem's transformative journey in shaping the future of water technology! #XylemCareers #GlobalImpact #WaterInnovation