Service Center Specialist

Ebro Electronic GmbH; Ashland (VA); On-site; USD 34,440 - 38,572; Full time

Benefits offered by this job

Paid time off

Health benefits

401(k) with company contribution

Parental leave

Tuition reimbursement

Career growth opportunities

Job summary

Xylem is seeking a Service Center Specialist in Ashland, VA to deliver high-quality mechanical and electrical service support by phone, in-shop, and at field locations.

You will troubleshoot, repair equipment, manage scheduling, quotes, orders, and contract renewals, coordinating with customers and branch staff to resolve issues efficiently.

Qualifications

• High school diploma or equivalent plus 2 years of relevant work experience.
• Bachelor’s degree with comparable expertise is acceptable.
• Light construction experience is preferred.
• Computer proficiency with Microsoft Office (Outlook, Word, Excel, PowerPoint).
• Familiarity with ERP systems, Field Service, and CRM applications.
• Strong organizational, communication, and collaboration skills.

Responsibilities

• Troubleshoot and repair equipment by phone, in shop, and at sites.
• Handle inbound inquiries, scheduling, and customer walk-ins.
• Process rentals, quotes, orders, and contract renewals in-person or remotely.
• Enter orders accurately and coordinate deliveries and freight.
• Support time entry, billing, and payments for service orders.
• Maintain up-to-date credentials and safety training for technicians.

Skills

Troubleshooting

Microsoft Office

CRM software

ERP systems

Customer service

Organizational skills

Education

High school diploma or equivalent

Bachelor’s degree (comparable expertise)

Tools

MS Field Service

MS CRM

Job description

## Service Center SpecialistBewerbenremote type: Vor Ortlocations: Ashland, Virginiatime type: Full timeposted on: Gestern ausgeschriebenjob requisition id: R49416Xylem ist ein Fortune 500 Wassertechnologieunternehmen mit global 23.000 Mitarbeitenden in über 100 Ländern und einer Mission: unseren Kunden durch innovative Technologielösungen und unser Fachwissen bei der Lösung von Wasserproblemen und -herausforderungen zu helfen. Wir sind der weltweit führende Anbieter effizienter, innovativer und nachhaltiger Wassertechnologien, die dafür sorgen, dass unser Wasser nachhaltig genutzt, optimal verwaltet, erhalten und wiederverwendet wird.**Service Center Specialist****Pay Range:** $25-28/hour (Starting pay dependent on skills, experience, and location) **Location:** Ashland, VA**Overview:** As a Service Center Specialist, you will be responsible for delivering high-quality mechanical and electrical service support—including troubleshooting and repairs—via phone, in-shop, and at field locations. This role also provides essential sales, administrative, and operational support, ensuring customer contracts, billing, invoicing, and administrative issues are resolved efficiently. You will contribute to proper documentation, payment processing, and timely resolution of customer concerns, ultimately supporting multiple business units to deliver excellent service. We offer a comprehensive benefits package, including Paid Time Off (PTO) for hourly positions, health, dental, vision, an investment savings plan, and more.**Core Responsibilities:** To be successful in this position, you must be able to perform each essential duty satisfactorily:* Troubleshoot and repair equipment and products by phone, in the shop, and at customer sites.* Respond promptly to inbound phone calls, online inquiries, and customer walk-ins.* Perform standard and non-routine operations and logistics tasks, including scheduling technicians, deliveries, and equipment.* Collaborate effectively with customers and branch staff to resolve issues and align on solutions.* Process customer requests including rental quote generation, order placement, and contract renewals in-person, by phone, or via email.* Accurately enter orders and arrange delivery per agreement terms, including coordination of freight.* Review contract auto-renewals and support contract updates or changes, including purchase orders.* Complete rental and equipment processes; schedule product pick-ups and prepare paperwork for customer sign-off.* Support Service Shop Technicians with work orders and parts retrieval for repairs.* Assist branch staff in compiling operational metrics and reports.* Ensure proper time entry, billing, and payment updates for projects and service orders.* Maintain up-to-date credentials and safety training for onsite technicians.* Document process flows and ensure all service order details are complete.* Create and maintain a safe workplace and promote a strong safety culture.* Provide excellent service to both internal and external customers.* Uphold a high-impact culture through innovation, accountability, and empowerment.* Function well independently and as part of a team, following operational policies and procedures.**Qualifications:*** High school diploma or equivalent plus 2 years of relevant work experience, or Bachelor’s degree with comparable expertise.* Light construction experience preferred.* Computer proficiency with Microsoft Suite (Outlook, Word, Excel, PowerPoint).* Demonstrated troubleshooting ability and basic circuit testing knowledge.* Familiarity with ERP systems, Field Service, and CRM applications such as MS Field Service or MS CRM.* Strong organizational, communication, and collaboration skills.* Understanding of general business and service center concepts.* Basic math skills and understanding of IT business tools.* Ability to work both independently and as part of a team with limited supervision.**High Impact Behaviors:*** **Continuous Professional Development:** Commitment to ongoing learning and industry best practices.* **Collaboration & Teamwork:** Ability to work well within diverse teams to achieve shared objectives.* **Results Driven:** Set and deliver high performance standards, focused on achieving effective results.**Benefits:** We offer a competitive compensation package including: paid time off, comprehensive health benefits (Medical, Dental, Vision), 401(k) with company contribution, paid parental leave, tuition reimbursement, and opportunities for career growth and development.Werden Sie Teil des globalen Xylem-Teams und gestalten Sie innovative Technologielösungen mit, die die Nutzung, Verfügbarkeit, den Schutz und die nachhaltige Verwendung von Wasser sicherstellen. Unsere Produkte kommen in der öffentlichen Versorgung, der Industrie, im Wohnbereich und in gewerblichen Gebäuden zum Einsatz – mit dem Ziel, intelligente Maschinen, Anlagen, Messsysteme, Netzwerktechnologien und fortschrittliche Analysen für Wasser-, Strom- und Gasversorger sowie die Industrie bereitzustellen. Arbeiten Sie mit uns an einer Welt, in der die aktuellen und kommenden Wasserherausforderungen mit Kreativität und Engagement gelöst werden und in der Inklusion und Zugehörigkeit als Treiber für Innovation erkannt werden, um unsere Wettbewerbsfähigkeit weltweit zu stärken.At Xylem, you'll not only contribute to solving water issues but also have the chance to make a difference through our paid Volunteer Program, Xylem Watermark. We prioritize our employees' well-being through inclusion and belonging as well as our Employee Resource Groups (ERG). Proud to be an Equal Employment Opportunity (including disability and veterans) and Affirmative Action workplace, Xylem fosters an inclusive environment free from discrimination or harassment.Please note that the information in this job description outlines the general nature of the position and is not an exhaustive list of duties. Xylem is dedicated to providing reasonable accommodations to enable all employees to perform their essential job functions. We reserve the right to modify this job description and assign additional duties as needed. Embrace the opportunity to be part of Xylem's transformative journey in shaping the future of water technology! #XylemCareers #GlobalImpact #WaterInnovation