Service Loaner Fleet Coordinator

Irvine BMW; Irvine (CA); On-site; USD 22,000 - 25,000; Full time

Job summary

Irvine BMW is seeking a Service Loaner Agent in Irvine, CA to ensure a Loaner vehicle is always available for service customers. The role involves processing customer in/out, delivering vehicles, and maintaining accurate documentation using ATMS and TSD software.

Key duties include coordinating with Service Advisors and Reservations, tracking fleet mileage, and following up on damages or charges. Attention to policy compliance is essential for smooth operations.

Qualifications

• Validate customer credentials (driver's license, credit card, etc.)

Responsibilities

• Coordinate customer in/out process with proper use agreement.
• Complete Loaner vehicle delivery to customer.
• Validate customer credentials—driver's license and credit card, etc.
• Coordinate Loaner vehicle flow process with Service Advisors.
• Effectively communicate with Reservations Dept, Advisors and Management of daily loaner count throughput.
• Track fleet mileage and ensure mileage is spread evenly.
• Use TSD software to maintain service loaner contracts.
• Follow up with Service Advisors to maintain a 2 day average service loaner cycle.
• Explain Loaner vehicle policy to customers at time agreement.
• Follow up with customers about damages or other charges.

Job description

Irvine BMW is seeking a Service Loaner Agent in Irvine, CA to ensure a Loaner vehicle is always available for service customers. The role involves processing customer in/out, delivering vehicles, and maintaining accurate documentation using ATMS and TSD software.

Key duties include coordinating with Service Advisors and Reservations, tracking fleet mileage, and following up on damages or charges. Attention to policy compliance is essential for smooth operations.