Loaner Car Agent (A minimum of 3 years with a valid CA DL)

Irvine BMW; Irvine (CA); On-site; USD 22,000 - 25,000; Full time

Job summary

Irvine BMW is seeking a Service Loaner Agent in Irvine, CA to ensure a Loaner vehicle is always available for service customers. The role involves processing customer in/out, delivering vehicles, and maintaining accurate documentation using ATMS and TSD software.

Key duties include coordinating with Service Advisors and Reservations, tracking fleet mileage, and following up on damages or charges. Attention to policy compliance is essential for smooth operations.

Qualifications

• Validate customer credentials (driver's license, credit card, etc.)

Responsibilities

• Coordinate customer in/out process with proper use agreement.
• Complete Loaner vehicle delivery to customer.
• Validate customer credentials—driver's license and credit card, etc.
• Coordinate Loaner vehicle flow process with Service Advisors.
• Effectively communicate with Reservations Dept, Advisors and Management of daily loaner count throughput.
• Track fleet mileage and ensure mileage is spread evenly.
• Use TSD software to maintain service loaner contracts.
• Follow up with Service Advisors to maintain a 2 day average service loaner cycle.
• Explain Loaner vehicle policy to customers at time agreement.
• Follow up with customers about damages or other charges.

Job description

The Service Loaner Agent Position has a Pay Scale consisting of the following elements and ranges. Wages include Base Hourly Compensation of between $16.90 and $17.00.

Position Purpose

The Loaner Car Agent is responsible for ensuring all service customers needing a Loaner vehicle have one provided to them. He/She also is responsible for ensuring all processes and procedures are efficient and convenient for each customer. He/She monitors and maintains the center's Loaner fleet using ATMS.

Essential Duties and Responsibilities

• Coordinate customer in/out process with proper use agreement.
• Complete Loaner vehicle delivery to customer
• Validate customer credentials-driver's license, credit card, etc...
• Coordinate Loaner vehicle flow process with Service Advisors
• Effectively communicate with the Reservations Dept, Advisors and Management of daily loaner count thruput.
• Track fleet mileage and ensure fleet mileage is spread evenly
• Use TSD software to maintain service loaner contracts.
• Follow up with Service Advisors to maintain a 2 day average service loaner cycle.
• Communicate usage requirements with third-party vendors if applicable.
• Create and monitor third-party contracts
• Inspect and ensure vehicles are clean inside and out
• Perform proper vehicle walk-around and document any damage in ATMS.
• Maintain the most current supply of rental agreement forms for daily use.
• Explain Loaner vehicle policy to customers at time agreement.
• Follow up with customers about damages or other charges.
• Accomplishes all current and future tasks as appropriately assigned or requested
• Safeguard customer and Dealer information per established policy
• Adhere to work schedule and arrive at work as scheduled and be at your work station productively engaged by the scheduled time.
• Exemplifies organizational culture and holds others in department accountable for doing the same.
• Other related duties as may be assigned