Service Loaner Experience Coordinator

Farmington Hills; Farmington Hills (MI); On-site; USD 50,000 - 60,000; Full time

Benefits offered by this job

Medical, Dental and Vision

401(k) with Employer Match

Paid Vacation, PTO, and Holidays

Flex Spending

Group Life Insurance (Company Paid)

Short-Term and Long-Term Disability

Supplemental Life Insurance

Employee Discounts

Growth and Development Opportunities

Job summary

Fox Motors is seeking a Service Loaner Coordinator at its Farmington Hills, MI location. This role focuses on managing loaner vehicles and coordinating customer requests to ensure a smooth temporary transportation experience while vehicles are in service.

The candidate should have automotive knowledge, strong written and verbal communication skills, and be team-focused. The position offers a comprehensive benefits package and growth opportunities within Fox Motors.

Qualifications

• Two to four years related experience and/or training; or equivalent combination of education and experience.
• Experience and desire to work with technology to drive an exceptional customer experience.
• Excellent communication, organization, and follow-up skills.
• Ability to multi-task, prioritize, and manage time effectively.
• Valid driver's license.

Responsibilities

• Greets customers in a timely, friendly manner and obtains vehicle information.
• Maintaining accurate records of available loaner vehicles, including model, condition and fuel levels.
• Ensuring proper procedures for loaner vehicle check-in and check-out, including documenting vehicle condition and mileage.
• Preparing loaner vehicles for customer use, including cleaning, refueling, and ensuring necessary documentation is available.
• Coordinating loaner vehicle availability with service appointments and customer needs.
• Maintaining accurate records of loaner vehicle usage, including customer information and vehicle details.
• Addressing customer issues or concerns related to loaner vehicles in a timely and efficient manner.
• Providing reports on loaner vehicle usage and inventory to management.

Skills

2-4 years experience

Tech-savvy

Communication skills

Time management

Driver's license

Job description

Fox Motors is seeking a Service Loaner Coordinator at its Farmington Hills, MI location. This role focuses on managing loaner vehicles and coordinating customer requests to ensure a smooth temporary transportation experience while vehicles are in service.

The candidate should have automotive knowledge, strong written and verbal communication skills, and be team-focused. The position offers a comprehensive benefits package and growth opportunities within Fox Motors.