Service Loaner Experience Coordinator

Farmington Hills

Farmington Hills (MI)

On-site

USD 50,000 - 60,000

Full time

14 days+
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Benefits offered by this job

Medical, Dental and Vision
401(k) with Employer Match
Paid Vacation, PTO, and Holidays
Flex Spending
Group Life Insurance (Company Paid)
Short-Term and Long-Term Disability
Supplemental Life Insurance
Employee Discounts
Growth and Development Opportunities

Job summary

Fox Motors is seeking a Service Loaner Coordinator at its Farmington Hills, MI location. This role focuses on managing loaner vehicles and coordinating customer requests to ensure a smooth temporary transportation experience while vehicles are in service.

The candidate should have automotive knowledge, strong written and verbal communication skills, and be team-focused. The position offers a comprehensive benefits package and growth opportunities within Fox Motors.

Qualifications

  • Two to four years related experience and/or training; or equivalent combination of education and experience.
  • Experience and desire to work with technology to drive an exceptional customer experience.
  • Excellent communication, organization, and follow-up skills.
  • Ability to multi-task, prioritize, and manage time effectively.
  • Valid driver's license.

Responsibilities

  • Greets customers in a timely, friendly manner and obtains vehicle information.
  • Maintaining accurate records of available loaner vehicles, including model, condition and fuel levels.
  • Ensuring proper procedures for loaner vehicle check-in and check-out, including documenting vehicle condition and mileage.
  • Preparing loaner vehicles for customer use, including cleaning, refueling, and ensuring necessary documentation is available.
  • Coordinating loaner vehicle availability with service appointments and customer needs.
  • Maintaining accurate records of loaner vehicle usage, including customer information and vehicle details.
  • Addressing customer issues or concerns related to loaner vehicles in a timely and efficient manner.
  • Providing reports on loaner vehicle usage and inventory to management.

Skills

2-4 years experience
Tech-savvy
Communication skills
Time management
Driver's license

Job description

Fox Motors is seeking a Service Loaner Coordinator at its Farmington Hills, MI location. This role focuses on managing loaner vehicles and coordinating customer requests to ensure a smooth temporary transportation experience while vehicles are in service.

The candidate should have automotive knowledge, strong written and verbal communication skills, and be team-focused. The position offers a comprehensive benefits package and growth opportunities within Fox Motors.

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