Service Loaner Specialist

BMW of Farmington Hills; Farmington Hills (MI); On-site; USD 50,000 - 60,000; Full time

Benefits offered by this job

Paid vacation

PTO

Holidays

Medical, Dental and Vision

401(k) with Employer Match

Flex Spending

Group Life Insurance

Short-Term and Long-Term Disability

Employee Discounts

Wellbeing Program

Growth and Development Opportunities

Job summary

Fox Motors in Farmington Hills, MI is seeking a Service Loaner Coordinator to manage loaner vehicles and coordinate customer requests during service appointments. You will ensure smooth, positive experiences for customers needing temporary transportation, while maintaining accurate vehicle records and documentation.

The role requires 2–4 years related experience, strong communication skills, and a valid driver's license.

Qualifications

• Two to four years related experience and/or training; or equivalent combination of education and experience.
• Experience and desire to work with technology to drive an exceptional customer experience.
• Excellent communication, organization, and follow-up skills.
• Ability to multi-task, prioritize, and manage time effectively.
• Valid driver's license.

Responsibilities

• Greets customers in a timely, friendly manner and obtains vehicle information.
• Maintains accurate records of loaner vehicles, including model, condition and fuel levels.
• Ensures proper procedures for loaner check-in and check-out, including documenting vehicle condition and mileage.
• Prepares loaner vehicles for customer use, including cleaning, refueling, and ensuring necessary documentation is available.
• Coordinates loaner vehicle availability with service appointments and customer needs.
• Maintains records of loaner vehicle usage and customer details.
• Addresses customer issues or concerns related to loaner vehicles promptly.
• Provides reports on loaner usage and inventory to management.

Skills

Customer service

Communication skills

Organization

Multi-tasking

Valid driver's license

Technology familiarity

Tools

Technology experience

Job description

Fox Motors in Farmington Hills, MI is seeking a Service Loaner Coordinator to manage loaner vehicles and coordinate customer requests during service appointments. You will ensure smooth, positive experiences for customers needing temporary transportation, while maintaining accurate vehicle records and documentation.

The role requires 2–4 years related experience, strong communication skills, and a valid driver's license.