Service Loaner Coordinator

BMW of Farmington Hills; Farmington Hills (MI); On-site; USD 50,000 - 60,000; Full time

Benefits offered by this job

Paid vacation

PTO

Holidays

Medical, Dental and Vision

401(k) with Employer Match

Flex Spending

Group Life Insurance

Short-Term and Long-Term Disability

Employee Discounts

Wellbeing Program

Growth and Development Opportunities

Job summary

Fox Motors in Farmington Hills, MI is seeking a Service Loaner Coordinator to manage loaner vehicles and coordinate customer requests during service appointments. You will ensure smooth, positive experiences for customers needing temporary transportation, while maintaining accurate vehicle records and documentation.

The role requires 2–4 years related experience, strong communication skills, and a valid driver's license.

Qualifications

• Two to four years related experience and/or training; or equivalent combination of education and experience.
• Experience and desire to work with technology to drive an exceptional customer experience.
• Excellent communication, organization, and follow-up skills.
• Ability to multi-task, prioritize, and manage time effectively.
• Valid driver's license.

Responsibilities

• Greets customers in a timely, friendly manner and obtains vehicle information.
• Maintains accurate records of loaner vehicles, including model, condition and fuel levels.
• Ensures proper procedures for loaner check-in and check-out, including documenting vehicle condition and mileage.
• Prepares loaner vehicles for customer use, including cleaning, refueling, and ensuring necessary documentation is available.
• Coordinates loaner vehicle availability with service appointments and customer needs.
• Maintains records of loaner vehicle usage and customer details.
• Addresses customer issues or concerns related to loaner vehicles promptly.
• Provides reports on loaner usage and inventory to management.

Skills

Customer service

Communication skills

Organization

Multi-tasking

Valid driver's license

Technology familiarity

Tools

Technology experience

Job description

Fox Motors has a Service Loaner Coordinator opening in Farmington Hills, MI at Farmington Hills BMW. You would contribute to our overall vision, "Working together moving people throughout life," by developing and maintaining trust with our customers that will build long-term relationships.

KEY RESPONSIBILITIES

The Service Loaner Coordinator is a trusted automotive expert who plays an active role in the service lane. As a Service Loaner Coordinator you are responsible for managing loaner vehicles, coordinating customer requests, and ensuring a smooth and positive experience for customers needing temporary transportation while their vehicle is in Service. Fox Motors is looking for a Service Loaner Coordinator that has automotive knowledge, strong written and verbal communication skills, and is team focused.

Key responsibilities include the following. Others may be assigned.

• Greets customers in a timely, friendly manner and obtains vehicle information.
• Maintaining accurate records of available loaner vehicles, including model, condition and fuel levels.
• Ensuring proper procedures for loaner vehicle check-in and check-out, including documenting vehicle condition and mileage.
• Preparing loaner vehicles for customer use, including cleaning, refueling, and ensuring necessary documentation is available.
• Coordinating loaner vehicle availability with service appointments and customer needs.
• Maintaining accurate records of loaner vehicle usage, including customer information and vehicle details.
• Addressing customer issues or concerns related to loaner vehicles in a timely and efficient matter.
• Providing reports on loaner vehicle usage and inventory to management.

SKILLS & EXPERIENCE

• Two to four years related experience and/or training; or equivalent combination of education and experience.
• Experience and desire to work with technology to drive an exceptional customer experience.
• Excellent communication, organization, and follow-up skills.
• Ability to multi-task, prioritize, and manage time effective.
• Valid driver's license.

WHAT FOX MOTORS OFFERS

• $50,000.00 - $60,000.00 Annually
• Paid Vacation, PTO, and Holidays
• Medical, Dental and Vision
• 401(k) with Employer Match
• Flex Spending
• Group Life Insurance (Company Paid)
• Short-Term and Long-Term Disability
• Supplemental Life Insurance
• Accident Insurance
• Employee Assistance Programs
• Employee Discounts
• Wellbeing Program
• Growth and Development Opportunities

As a Top 150 Dealer Group, we are dedicated to bringing both our employees and customers only the best experience. The vision of Fox Motors is working together moving people throughout life and our primary focus as a Fox Family is finding ways to give back to our employees, community, and customers as a team. We have a passion to see our team develop and grow with Fox University that provides development programs for sales, technicians, and management.