Honda Automotive Service Lane Assistant

Buerkle Automotive; White Bear Lake (MN); On-site; USD 26,000 - 30,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) plan with company match after 3

Paid time off

Paid holidays

Company paid life insurance

Disability and group life insurance

Employee discounts on vehicles, parts,

Volunteer opportunities

Career advancement opportunities

Bilingual candidates encouraged

Job summary

Buerkle Honda is seeking a friendly, dependable Automotive Service Lane Assistant to join our service team in White Bear Lake, MN. This full-time, day-shift role involves greeting customers, processing payments, coordinating loaners, and performing administrative duties to keep the service lane running smoothly.

The position offers opportunities for growth within the dealership, a supportive team environment, and entry-level training for qualified candidates.

Qualifications

• High School education required.
• Customer service or administrative experience is helpful.
• Bilingual candidates are encouraged to apply.

Responsibilities

• Greet customers promptly and professionally as they enter the service drive.
• Direct customers to the appropriate service advisor or express service writer.
• Process payments for service repairs by cash, check, or credit card.
• Check loaner vehicles in and out and complete required documentation.
• Review loaner vehicle condition and report damage or concerns.
• Book, update, and close repair orders as assigned.
• Answer routine customer questions and connect customers with the appropriate team member.
• Complete filing, scanning, data entry, and other administrative duties.
• Help maintain a clean, organized, and customer-ready service lane.
• Safely move customer or dealership vehicles when needed.

Skills

Customer service

Communication

Dependability

Organization

Team player

Computer skills

Driver's license

Education

High School

Job description

Job Details

• Job Location: Buerkle Honda - Non-Union - White Bear Lake, MN 55110
• Position Type: Full Time
• Education Level: High School
• Salary Range: $19.00 - $22.00 Hourly
• Travel Percentage: None
• Job Shift: Day
• Job Category: Admin - Clerical
• Automotive Service Lane Assistant

Buerkle Honda is looking for a friendly, dependable, and highly motivated individual to join our service team as a full-time Automotive Service Lane Assistant.

This is a customer-facing position that helps keep our service lane organized and running smoothly. You’ll greet customers, process service payments, coordinate loaner vehicles, and provide administrative support to the service department.

If you enjoy helping people, staying busy, and working as part of a team, this could be a great opportunity to begin or continue your career in the automotive industry. Many of our successful service advisors started in entry-level dealership positions like this one.

Your Schedule

• Tuesday-Thursday: 10:30 a.m.-7:00 p.m.
• Friday: 9:30 a.m.-6:00 p.m.
• Saturday: 7:30 a.m.-4:00 p.m.
• Sunday and Monday off

Compensation and Benefits

• $19-$22 per hour, depending on experience
• Medical, dental, and vision insurance
• 401(k) plan with company match after 90 days for employees age 18 and older
• Paid time off
• Paid holidays
• Company-paid life insurance
• Disability and group life insurance
• Employee discounts on vehicles, service, and parts
• Volunteer opportunities
• Opportunities for career growth and advancement

What You’ll Do

• Greet customers promptly and professionally as they enter the service drive.
• Direct customers to the appropriate service advisor or express service writer.
• Process payments for service repair orders by cash, check, or credit card.
• Check loaner vehicles in and out and complete the required documentation.
• Review loaner vehicle condition and report damage or concerns.
• Book, update, and close repair orders as assigned.
• Answer routine customer questions and connect customers with the appropriate team member.
• Complete filing, scanning, data entry, and other administrative duties.
• Help maintain a clean, organized, and customer-ready service lane.
• Safely move customer or dealership vehicles when needed.
• Perform other duties as assigned based on business needs.

What You Bring

• A positive, customer-focused attitude
• Strong communication and interpersonal skills
• Dependability and attention to detail
• The ability to stay organized while managing multiple priorities
• A self-motivated and team-oriented approach
• Basic computer skills and the ability to learn new systems
• Customer service, cashiering, administrative, hospitality, retail, or related experience
• A valid driver’s license and driving record acceptable under company standards
• Availability to work the listed Tuesday-through-Saturday schedule

Previous automotive or dealership experience is helpful but not required. If you have transferable customer service or administrative experience, we are willing to train you.

Bilingual candidates are encouraged to apply.

Metro area Honda automotive dealership looking for highly motivated self-starter to join our team-orientated Buerkle Honda service department as a:

Service Lane Assistant -

What we offer YOU!

• $19 - $22 per hour depending on experience
• 401k Plan w/ company match after 90 days (must be 18)
• Paid time off
• Paid holidays
• Medical, dental and vision insurance
• Company paid life insurance
• Disability insurance & group life insurance
• Company discount on vehicles, service and parts
• Volunteer opportunities
• Opportunities for career advancement
• Entry level position excellent opportunities for growth and advancement! Many of our top service advisors began at an entry level position.
• Bilingual candidates are encouraged to apply.

What YOU offer us!

• The ability to provide assistance to the service department by greeting service customers, collecting payment for service repairs through cash, check or credit card transactions, checking in/out loaner vehicles to customers and miscellaneous admin duties including filing.
• You are team orientated with a focus on providing your customers with the best possible service 100% of the time.
• You are self-motivated and enjoy working with a team.
• You have prior service experience in the automotive industry and/or customer service. If you have crossover skills and experience, we are willing to train you.
• Positive attitude.
• Solid organization skills.
• Great customer service skills.
• Effectively communicate with customers and co-workers.
• Valid drivers license and acceptable driving record.
• Microsoft Office.
• Apple iPad (for rental contracts).

Job Duties include:

• Greet customers efficiently and effectively during initial service drive entry.
• Direct customers to proper service advisor and or express writer.
• Properly collect payment for service repair orders via cash, check or credit card.
• Check in/out loaner vehicles to service customers.
• Book and close out repair orders as needed.
• General administrative duties.
• Other duties as directed by supervisor or manager.

We are an equal opportunity employer.

Applicants must have a valid driver's license and possess a good driving record.