Loaner Coordinator

hendrick; Charlotte (NC); Sur place; USD 17 000 - 22 000; Plein temps

Résumé du poste

Jaguar Land Rover Charlotte is seeking a loaner vehicle administrator to manage the loaner fleet and related paperwork. The role requires coordinating vehicle check-out/in, updating customer records, and ensuring all policies are communicated clearly to customers.

A valid driver's license and basic office software skills are required. Weekend and evening shifts may be part of the schedule, with emphasis on accuracy and professional customer service.

Qualifications

• High School Diploma required.
• Valid Driver's License.
• Experience with dealership software is preferred.

Responsabilités

• Manage the administration of loaner vehicles to customers.
• Manage the flow of our loaner fleet.
• Completes all necessary paperwork, explains loaner policies and procedures, and obtains all appropriate customers approvals.
• Locates loan cars for clients.
• Assist customers with vehicle drop-off and pick-up.
• Enters loan car data, license, and insurance information into the computer and creates contract or loan car agreement with all required information.
• Prepares loan car reports and tracks whereabouts and turnover time on loan car vehicles every day.
• Updates client data base as needed.
• Contacts vendors when short of cars to loan.
• Checks-in returned cars, inspecting for damage and securing mileage and closes agreement.

Connaissances

Customer service

Communication

Organizational skills

Formation

High School Diploma

Outils

Microsoft Office

Dealership Management System

Description du poste

Jaguar Land Rover Charlotte

Location

Location: 6710 E. Independence Blvd., Charlotte, North Carolina 28212

Summary

Responsible for issuing loaner vehicles to customers and ensuring that all loaner documentation is completed.

Supervisory Responsibilities

This job has no direct supervisory responsibilities.

Essential Duties and Responsibilities

include the following:

• Manage the administration of loaner vehicles to customers.
• Manage the flow of our loaner fleet.
• Completes all necessary paperwork, explains loaner policies and procedures, and obtains all appropriate customers approvals.
• Locates loan cars for clients.
• Assist customers with vehicle drop-off and pick-up.
• Enters loan car data, license, and insurance information into the computer and creates contract, or loan car agreement with all required information.
• Prepares loan car reports and tracks whereabouts and turnover time on loan car vehicles every day.
• Updates client data base as needed.
• Contacts vendors, e.g. "Enterprise" when short of cars to loan.
• Checks-in returned cars, inspecting for damage and securing mileage and closes agreement.
• Arranges for repairs of damaged or malfunctioning cars.
• Monitors mileage and arranges maintenance of loan car vehicles at required mileage intervals.
• Ensures that cars are clean and operable before delivery to client.
• If needed, assist with meeting and greeting service customers promptly in a professional and courteous manner
• Maintains CSI at or above Company standards
• Maintains an organized, clean and safe work area
• Participates in required training
• Records all hours worked accurately in company timekeeping system
• Follows Safeguards rules and regulations.
• Demonstrates the Company's Core Values
• Complies with Company policies and procedures
• Observes all Federal, State, Local and Company safety rules and regulations in the performance of duties.
• Other duties as assigned

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with medical conditions to perform the essential functions.

Desired Education

• High School Diploma

Desired Work Experience

• up to 3 years

Education/Experience

Previous customer service experience desired. Ability to demonstrate basic operation and features of the loaner vehicle. Excellent interpersonal, communication, and organizational skills are required.

Certificates and Licenses

• Valid Driver's License

Computer Skills

Intermediate skills with Microsoft Office Products. Ability to learn Dealership Management System and web based applications utilized for operations.

Communication Skills

Ability to understand and follow instructions. Ability to communicate effectively with customers and company personnel.

Attendance Expectations

The position requires regular and predictable attendance. Scheduled shifts may include evening hours, weekends, and holidays.

Physical Demands

While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to stand; walk; and sit. May be exposed to load noise, vibration, exhaust fumes, and other service repair conditions.

Environment Demands

Duties are generally performed in the service area, indoors and outdoors. Frequently interacts with customers, service managers, service technicians, and employees from various departments in the dealership. Work includes frequent movement in and out of cars.

Verbal and Writing Ability

Ability to read and comprehend instructions, correspondence, and memos. Ability to effectively present information in one-on-one and small group situations to customers and other employee.

Math Ability

Ability to add, subtract, multiply and divide.

Reasoning Ability

Ability to apply common sense understanding to carry out instructions. Ability to deal with standardized situations.

Core Values

• Servant Leadership
  Servant Leaders consciously put the needs of others before their own, because to serve people is to value them.
• Teamwork through Trust & Respect
  Diversity is strength, and when we trust and respect one another we can work as a team to achieve at a high level.
• Integrity
  Being honest and transparent with people, in an effort to do the right thing within the letter and spirit of the law, drives every action we take and every decision we make.
• Commitment to Customer Enthusiasm
  Every day we recommit ourselves to the customer experience, and we are empowered to exceed the expectations of our customers.
• Passion for Winning
  Hendrick's tradition of winning is based on the idea of striving to be the best, not the biggest, and is therefore defined by how we treat our people.
• Accountability at All Levels
  Taking ownership of our actions and our deci