Service Line Specialist – ISG LS Commercial

Cognizant; Peoria (IL); On-site; USD 150,000 - 160,000; Full time

Benefits offered by this job

Medical/Dental/Vision/Life Insurance

401(k) plan

Paid holidays and PTO

Long-term/Short-term Disability

Paid Parental Leave

Employee Stock Purchase Plan

Job summary

Cognizant is seeking a Service Line Sales Leader for the Midwest pharma portfolio, based in Mettawa, IL with travel. You will drive Veeva-based transformations across Commercial Cloud, CRM, Vault, and PromoMats, advising senior clients and guiding data analytics initiatives.

The role demands 12–18 years in Pharma Ops/Data roles, deep knowledge of commercial operations, and strong stakeholder engagement. Onsite work with 2 days in office and travel to accounts.

Qualifications

• Deep knowledge of Pharma Commercial operations, sales, marketing, and market access.
• Experience with syndicated data (SPP, Rx, MMIT, 867, LAAD) and CRM systems.
• Ability to document processes, map operating models, and deliver actionable recommendations.
• Experience engaging senior client stakeholders and facilitating workshops.
• Proficiency in Excel, SQL, and BI/visualization tools.
• Bachelor’s degree required; advanced degree preferred.
• 12–18 years in Pharma Commercial Ops / Data and Analytics roles

Responsibilities

• Serve as a Service Line Sales leader supporting the Pharma mid-west portfolio and enterprise transformations.
• Extensive experience with Veeva solutioning across Veeva Commercial Cloud, Veeva CRM, Vault CRM, and Veeva PromoMats.
• Research industry best practices, performance drivers, and strategic trends.
• Manage relationships with senior client stakeholders and act as trusted advisor.
• Track sales using CRM and maintain opportunity forecasts and numbers.
• Collaborate with Cognizant Service Lines and stakeholders to deliver client solutions.
• Support strategic recommendations, visualizations, and roadmaps.
• Assist with process redesign, governance, and implementation planning.

Skills

Excel

SQL

BI/Visualization

Stakeholder engagement

Business analysis

Pharma Commercial ops

Education

Bachelor's degree

Tools

Veeva CRM

Veeva Vault

Veeva PromoMats

Veeva Commercial Cloud

Job description

Service Line Specialist – ISG LS Commercial (Veeva Commercial Cloud, Veeva CRM, Vault CRM, and Veeva PromoMats)

Location: Mettawa, Chicago with 50% travel to other Midwest accounts

Level: Associate Director

About the Role: We are seeking a highly skilled Service Line Sales Leader with Extensive experience in Veeva solutioning across Veeva Commercial Cloud, Veeva CRM, Vault CRM, and Veeva PromoMats & expertise in Pharma Commercial Domain, Sales / Marketing / Market Access Data Analytics and / or Commercial Process / Content Management. The ideal candidate will be a high-energy individual driving consultative sales and support transformation initiatives across the mid-west portfolio by leveraging knowledge of syndicated data, commercial insights, and Pharma Industry trends. The role requires building and managing relationships with senior client stakeholders to deliver actionable recommendations that drive business transformation and operational excellence and deliver TCV / Revenue numbers.

Work model:

Onsite - 2 days min and then 50% travel to other accounts.

In this role, As a –

• Serve as a Service Line Sales leader supporting the Pharma mid-west portfolio and enterprise-level transformation engagements within Pharma Commercial operations.
• Extensive experience in Veeva solutioning across Veeva Commercial Cloud, Veeva CRM, Vault CRM, and Veeva PromoMats.
• Conduct research on industry’s best practices, operational performance drivers, and strategic trends impacting clients.
• Relationship management with senior client stakeholders and ability to act as a trusted advisor in driving transformation programs
• Sales tracking using CRM applications and maintaining regular hygiene on opportunities, forecasts and numbers
• Collaborate with different Cognizant Service Lines, Product Owners, business leaders, and senior stakeholders through workshops, interviews, and presentations to deliver solutions to the clients
• Support development of strategic recommendations, visualizations, and transformation roadmaps.
• Assist with business transformation initiatives, including process redesign, governance, and implementation planning.

Required Qualifications & Skills

• Domain Expertise: Deep knowledge of Pharma Commercial operations, sales, marketing, and market access.
• Understanding of Commercial Data Analytics and operations, Experience with syndicated data (SPP, Rx, MMIT, 867, LAAD), CRM systems, and commercial analytics.
• Business Analysis: Proven ability in process documentation, operating model mapping, and delivering actionable recommendations.
• Stakeholder Engagement: Experience engaging senior client stakeholders and facilitating workshops/meetings and managing relationships to drive TCV / Revenue targets
• Technical Skills: Proficiency in Excel, SQL, and BI/visualization tools
• Education: Bachelor’s degree required; advanced degree preferred (Life Sciences, Business, or related field).
• Experience Level: 12–18 years in Pharma Commercial Operations / Data and Analytics, Market Access Business Analysis, or Strategy/Transformation roles

We're excited to meet people who share our mission and can make an impact in a variety of ways. Don't hesitate to apply, even if you only meet the minimum requirements listed. Think about your transferable experiences and unique skills that make you stand out as someone who can bring new and exciting things to this role.

The annual base salary for this position is between $150,000 - $160,000. The specific salary is dependent on experience and other qualifications. This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans.

Benefits:

• Medical/Dental/Vision/Life Insurance
• Paid holidays plus Paid Time Off
• 401(k) plan and contributions
• Long-term/Short-term Disability
• Paid Parental Leave
• Employee Stock Purchase Plan

Disclaimer: Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law. Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview. While our system allows application in all languages, job required language(s) and proficiency level(s) vary. However, basic English proficiency is required for Company-wide communications purposes

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