Life Sciences Client Relationship Manager

Cognizant; Dallas (TX); Hybrid; USD 150,000 - 170,000; Full time

Benefits offered by this job

Medical Insurance

Paid holidays & PTO

401(k) plan

Disability Insurance

Parental Leave

Employee Stock Purchase Plan

Job summary

Cognizant is seeking a Life Sciences Client Relationship Manager to grow and lead our commercial relationships with Life Sciences clients across the United States. You will own day-to-day account activities, drive P&L, and help expand business while delivering a positive client experience.

You will lead cross-functional teams, shape strategic pursuits, communicate with client executives, and oversee end-to-end service delivery, with travel up to 25% as required.

Qualifications

• 15+ years in client-facing roles in consulting or IT services.
• Experience across Sales & Marketing, R&D, or Medical Devices/Med Tech in Life Sciences.
• Proven consultative selling, large deal management, negotiations, and solution design.
• Strong revenue growth track record with client handling, presentation skills, and financial modelling.
• Willingness to travel up to 25%.

Responsibilities

• Drive strategic pursuits across deals of varying size, shaping scope, team, and pricing.
• Lead internal teams to develop strategy and drive initiatives across service lines and delivery.
• Lead communications with clients and Cognizant executives up to the CxO level.
• Oversee end-to-end service delivery and amend contracts as needed with the customer.
• Mentor and develop adjacent teams to ensure an exceptional client experience.

Skills

Client facing

Sales & Marketing

R&D

Life Sciences

Med Tech

Financial modelling

Education

MS or MBA degree

Job description

About the role

As a Life Sciences Client Relationship Manager, you will make an impact by growing and leading Cognizant's commercial relationships with Life Sciences clients across the United States, owning the day-to-day activities and P&L of assigned accounts and driving rapid business expansion while ensuring a positive client experience. You will be a valued member of the Life Sciences commercial team and work collaboratively with the Client Partner, delivery teams, Service Lines, and Solutions teams, and clients.

In this role, you will

• Drive strategic pursuits across small, medium, and large deals, working cross-functionally within Cognizant to sell what we can deliver in line with the customer's objectives, including shaping the pitch, defining scope and team, and supporting pricing and contractual arrangements.
• Spearhead internal teams across Service Lines, Solutions, and Delivery to develop and lead strategy and drive strategic initiatives.
• Lead top-tier communications with clients and within Cognizant up to the CxO level, demonstrating effective leadership communication.
• Oversee end-to-end service delivery and ensure all contractual commitments are met, working with the customer to amend and approve changes as necessary.
• Lead, mentor, and develop the adjacent teams engaged in service delivery to drive an exceptional client experience, advised by deep industry expertise.

Work model

At Cognizant, we strive to provide flexibility wherever possible. Based on this role's business requirements, this is a hybrid position requiring 2-3 days a week in a client or Cognizant office in the Western United States, Dallas, TX; Chicago, IL; Pennsylvania; or Boston, MA, for candidates who live within range of a Cognizant or client office. Regardless of your working arrangement, we are here to support a healthy work-life balance through our various wellbeing programs.

The working arrangements for this role are accurate as of the date of posting. This may change based on the project you're engaged in, as well as business and client requirements. Rest assured; we will always be clear about role expectations.

What you must have to be considered

• Minimum 15 years of experience in a client-facing role in a consulting firm or in an account/engagement management role in the IT professional services offshore/outsourcing industry.
• Experience across Sales & Marketing, R&D, or Medical Devices/Med Tech, and corporate functions within Life Sciences.
• Proven consultative selling capability, including large deal management, effective negotiations, and influencing solution design.
• Strong revenue growth track record with exceptional client handling, presentation skills, and deep knowledge of financial modelling.
• Willingness to travel as business requires, up to 25% of the time.

These will help you succeed

• Deep understanding of Life Sciences clients' priorities and business models.
• Strategic thinking with effective problem-solving skills and a strong customer focus.
• Excellent collaboration and relationship building, including CxO relationship management.
• An MS or MBA degree.

We're excited to meet people who share our mission and can make an impact in a variety of ways. Think about your transferable experiences and unique skills that make you stand out as someone who can bring new and exciting things to this role.

Salary and Other Compensation

• The annual salary for this position is between $150,000 - $170,000 depending on the experience and other qualifications of the successful candidate.
• This position is also eligible for Cognizant's discretionary annual incentive program, based on performance and subject to the terms of Cognizant's applicable plans.

Benefits

• Medical/Dental/Vision/Life Insurance
• Paid holidays plus Paid Time Off
• 401(k) plan and contributions
• Long-term/Short-term Disability
• Paid Parental Leave
• Employee Stock Purchase Plan