Service Line Director, Digital & IT Services (GMP)

Verista; United States; Remote; USD 135,000 - 265,000; Full time

Benefits offered by this job

Life, Disability Insurance

Medical, Dental & Vision

401(k) with match

Paid Time Off

Tuition Reimbursement

Parental Leave

Job summary

Verista is seeking a senior leader to own a core service line within a fast-growing, GMP-regulated environment. You will drive strategy, delivery and client satisfaction across Pharmaceutical/Biotech projects, shaping the service portfolio and market positioning.

You will oversee delivery directors, lead cross-functional teams, and partner with sales and ELT to expand engagements. This role demands extensive regulatory knowledge and a proven track record in high-value programs.

Qualifications

• 15+ years of experience in GMP regulated environment with leadership of service line projects.
• 10+ years of professional services and consulting experience.
• 7+ years of experience in professional services business development and customer relations.
• Expert knowledge of FDA regulations, ISPE guidelines and ISO standards including GAMP5, GDP in pharmaceutical environments, ASTM-E2500, ISO 14971, ISPE risk management, and ICH guidelines.
• Experience managing projects >$5MM and supervising 20+ direct reports.

Responsibilities

• Define the service line offerings and ensure Delivery Director SME coverage.
• Own Go-To-Market strategy and coordinate with Client Services, Delivery, Sales, Marketing and ELT.
• Define and manage annual P&L, growth targets, margin and EBITDA for the service line.
• Co-own Strategic Account Management planning with partners and expand services in key accounts.
• Direct internal management of Delivery Directors to support growth and execution.

Skills

C-level executives

Project managers & plant engineers

Supervisor, operators

Negotiation under pressure

Leadership & project delivery

Education

Bachelor’s degree in STEM

Tools

Word

Excel

Project

Job description

Verista is seeking a senior leader to own a core service line within a fast-growing, GMP-regulated environment. You will drive strategy, delivery and client satisfaction across Pharmaceutical/Biotech projects, shaping the service portfolio and market positioning.

You will oversee delivery directors, lead cross-functional teams, and partner with sales and ELT to expand engagements. This role demands extensive regulatory knowledge and a proven track record in high-value programs.