Head of Digital & IT Services: Growth & Delivery Lead

Verista; Fishers (IN); On-site; USD 135,000 - 265,000; Full time

Benefits offered by this job

Competitive pay + incentives

Health, dental, vision insurances

401(k) with employer match

Paid time off & holidays

Tuition reimbursement

Parental leave

Life insurance

Disability insurance

Commuter benefits

Employee recognition

Job summary

Verista is seeking a Head of Service Line to lead a core offering in digital validation, AI, IT automation and cybersecurity within a GMP regulated life sciences context. The role drives service line growth, client engagement and strategic account expansion across major pharmaceutical and biotech customers.

The incumbent will manage a team of Delivery Directors, shape the annual plan, and ensure delivery excellence while aligning with Verista values and market opportunities.

Qualifications

• Bachelor’s degree in a technical (STEM) discipline.
• 15+ years in GMP-regulated life sciences with service line leadership experience.
• 10+ years in professional services and consulting.
• 7+ years in professional services business development and customer relations.
• Strong knowledge of FDA regulations, ISPE guidelines and ISO standards.

Responsibilities

• Define service line offerings and ensure Delivery Director SME coverage.
• Own and align Go-To-Market strategy with stakeholders to position the service line.
• Define and manage annual P&L, revenue growth targets, margins and EBITDA.
• Direct internal management of Delivery Directors to support growth and execution.

Job description

Verista is seeking a Head of Service Line to lead a core offering in digital validation, AI, IT automation and cybersecurity within a GMP regulated life sciences context. The role drives service line growth, client engagement and strategic account expansion across major pharmaceutical and biotech customers.

The incumbent will manage a team of Delivery Directors, shape the annual plan, and ensure delivery excellence while aligning with Verista values and market opportunities.