Service Leader: Elevate Guest Experience & Growth

Chipotle Mexican Grill; Milwaukee (WI); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Tuition assistance

Free meals

Medical/Dental/Vision

Digital tips

Paid time off

Holiday closures

Competitive pay

Advancement opportunities

Job summary

Chipotle Mexican Grill seeks a Service Leader to ensure a positive customer experience by delivering safe, high-quality food and by keeping the restaurant crew well trained and customer-focused. The role requires staying on your feet, maintaining a clean line, and supporting with tasks when busy.

You will foster food safety, equipment reliability, and handle office tasks, while developing future Service Leaders and driving performance reviews.

Qualifications

• Be able to understand and articulate Chipotle’s Food With Integrity philosophy.
• Have knowledge and experience of cash handling policies and procedures
• Have knowledge of Food Safety and health department matters
• Have familiarity with office paperwork
• Have the knowledge and ability to speak, write, read, and understand the primary language(s) of the work location
• Have a high school diploma
• Have restaurant experience

Responsibilities

• In addition to following Chipotle’s policies and procedures, principal responsibilities include, but are not limited to:
• Making sure great tasting, high quality food is served
• Helping to resolve food quality issues
• Supporting food safety which includes the following: ensuring hand washing and glove changes, monitoring time and temperature on the line, monitoring secondary shelf lives, and ensuring the Daily Food Safety Checklist and food safety policies and procedures are followed
• Helping to resolve customer incidents and working to ensure positive customer experiences
• Helping to monitor crew breaks, shift changes, shift meetings, and line schedules
• Developing and cross training all front of house Crew
• Assisting with Crew performance reviews
• Developing future Service Leaders
• Assisting with miscellaneous office administration duties such as: banking, cash handling policies and responsibilities, and office paperwork
• Ensuring office equipment remains in working order and making sure office supplies are ordered as necessary
• Ensuring the proper quantity of supplies are available as needed

Skills

Cash handling

Food safety

Office paperwork

Restaurant experience

Language skills

Education

High school diploma

Job description

Chipotle Mexican Grill seeks a Service Leader to ensure a positive customer experience by delivering safe, high-quality food and by keeping the restaurant crew well trained and customer-focused. The role requires staying on your feet, maintaining a clean line, and supporting with tasks when busy.

You will foster food safety, equipment reliability, and handle office tasks, while developing future Service Leaders and driving performance reviews.