Service Leader: Drive Team Excellence & Customer Care

Johnson Tractor Inc; Wisconsin; Hybrid; USD 60,000 - 90,000; Full time

Benefits offered by this job

Health Insurance

401(k) with Company Match

Paid Time Off & Holidays

Annual Safety Boot Reimbursement

Ongoing Training & OEM certifications

Job summary

Johnson Tractor Inc. is seeking a Service Manager for our Allenton location. The role focuses on leading a service team, solving problems, and keeping the service department running smoothly in a hands-on environment.

You will oversee work orders, coordinate with parts and sales, and drive process improvements to ensure high-quality service for customers. This is a full-time, on-site role with growth opportunities within the ag equipment field.

Qualifications

• Proven ability to lead a service team and improve performance.
• Outstanding customer service and communication skills.
• Strong organizational and multitasking capabilities.

Responsibilities

• Lead and motivate service team; provide performance feedback.
• Respond to customer inquiries in person and by phone; resolve complaints.
• Manage technician schedules and assign work by priority.

Skills

Leadership

Customer service

Communication

Organization

Team management

Industry knowledge

Job description

Johnson Tractor Inc. is seeking a Service Manager for our Allenton location. The role focuses on leading a service team, solving problems, and keeping the service department running smoothly in a hands-on environment.

You will oversee work orders, coordinate with parts and sales, and drive process improvements to ensure high-quality service for customers. This is a full-time, on-site role with growth opportunities within the ag equipment field.