Field Service Leader - Mentor Technicians & Customer Impact

ProLift Toyota Material Handling; Cleveland (OH); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical benefits

401K

Job summary

ProLift Toyota Material Handling in Cleveland, OH is seeking a Field Service Support Supervisor to guide technicians and manage field activities. The role focuses on mentoring, scheduling, and ensuring timely completion of repairs while maintaining strong customer relations.

The ideal candidate will have supervisory experience, basic mechanical knowledge, and proficiency with Microsoft Office products to communicate and track progress with customers and teams.

Qualifications

• High School Diploma or equivalent.
• 2+ years in material handling industry.
• 1–3 years supervisory experience.
• Proficient with Word, Outlook, and Excel.

Responsibilities

• Support technicians in the field and coordinate needs.
• Track open repair orders and follow up.
• Manage customer visits and service disputes.
• Ensure PM completion and repairs meet quality and timeliness.

Skills

Verbal communication

Mentoring

Customer relations

Leadership

Education

High School Diploma or equivalent

Tools

Word

Outlook

Excel

Office 365

Job description

ProLift Toyota Material Handling in Cleveland, OH is seeking a Field Service Support Supervisor to guide technicians and manage field activities. The role focuses on mentoring, scheduling, and ensuring timely completion of repairs while maintaining strong customer relations.

The ideal candidate will have supervisory experience, basic mechanical knowledge, and proficiency with Microsoft Office products to communicate and track progress with customers and teams.