Service Lane Operations Leader

Sonic Automotive; San Jose (CA); On-site; USD 117,000 - 143,000; Full time

Job summary

Sonic Automotive is seeking a Service Lane Manager in San Jose, California. This role involves overseeing daily operations of the service drive, ensuring an exceptional experience for customers while maximizing efficiency and profitability. The ideal candidate will have strong automotive management experience and excellent communication skills.

As a leader in the service team, you will support advisors, monitor workflow, and maintain high standards of customer satisfaction. This full-time position includes a comprehensive compensation package, with a base salary of $130,000 per year.

Qualifications

• 3+ years of automotive service management or leadership experience.
• Strong knowledge of dealership service operations.
• Proven ability to lead and motivate teams.

Responsibilities

• Oversee daily service lane operations and customer flow.
• Lead and support service advisors to reach goals.
• Ensure accurate write-ups and repair order processing.
• Monitor customer satisfaction and address concerns.
• Coordinate with technicians for improved productivity.

Skills

Automotive service management

Customer service

Leadership

Communication skills

Conflict resolution

Tools

CDK

Reynolds & Reynolds

Job description

Sonic Automotive is seeking a Service Lane Manager in San Jose, California. This role involves overseeing daily operations of the service drive, ensuring an exceptional experience for customers while maximizing efficiency and profitability. The ideal candidate will have strong automotive management experience and excellent communication skills.

As a leader in the service team, you will support advisors, monitor workflow, and maintain high standards of customer satisfaction. This full-time position includes a comprehensive compensation package, with a base salary of $130,000 per year.