Service Lane Leader: Boost Service Growth & Experience

Sonic Automotive, Inc.; San Jose, Northern (CA, KY); Hybrid; USD 130,000 - 180,000; Full time

Job summary

Sonic Automotive, Inc. in San Jose, CA, is seeking a Service Lane Manager for Honda of Stevens Creek to oversee daily service drive operations and ensure an exceptional customer experience while maximizing efficiency.

You will lead service advisors, coordinate with technicians, and drive service sales growth. The ideal candidate has 3+ years in service management and strong knowledge of dealership operations.

Qualifications

• Minimum 3+ years in automotive service management or leadership.
• Strong knowledge of dealership service operations.
• Proven ability to lead teams and motivate staff.
• Excellent customer service and communication skills.
• Experience with dealership management systems (CDK, Reynolds & Reynolds).

Responsibilities

• Oversee daily service lane operations and customer flow.
• Coach and support Service Advisors to meet goals.
• Ensure timely write-ups, estimates, and RO processing.
• Monitor customer satisfaction and address concerns.
• Collaborate with technicians and management to boost productivity.
• Drive service sales through maintenance recommendations.
• Maintain compliance with policies and safety standards.

Skills

Automotive service management

Team leadership

Customer service

Communication skills

Conflict resolution

Dealership software knowledge

Tools

CDK

Reynolds & Reynolds

Job description

Sonic Automotive, Inc. in San Jose, CA, is seeking a Service Lane Manager for Honda of Stevens Creek to oversee daily service drive operations and ensure an exceptional customer experience while maximizing efficiency.

You will lead service advisors, coordinate with technicians, and drive service sales growth. The ideal candidate has 3+ years in service management and strong knowledge of dealership operations.