Service Lane Manager - Honda of Stevens Creek

Sonic Automotive; San Jose (CA); On-site; USD 117,000 - 143,000; Full time

Job summary

Sonic Automotive is seeking a Service Lane Manager in San Jose, California. This role involves overseeing daily operations of the service drive, ensuring an exceptional experience for customers while maximizing efficiency and profitability. The ideal candidate will have strong automotive management experience and excellent communication skills.

As a leader in the service team, you will support advisors, monitor workflow, and maintain high standards of customer satisfaction. This full-time position includes a comprehensive compensation package, with a base salary of $130,000 per year.

Qualifications

• 3+ years of automotive service management or leadership experience.
• Strong knowledge of dealership service operations.
• Proven ability to lead and motivate teams.

Responsibilities

• Oversee daily service lane operations and customer flow.
• Lead and support service advisors to reach goals.
• Ensure accurate write-ups and repair order processing.
• Monitor customer satisfaction and address concerns.
• Coordinate with technicians for improved productivity.

Skills

Automotive service management

Customer service

Leadership

Communication skills

Conflict resolution

Tools

CDK

Reynolds & Reynolds

Job description

Job Description

The Service Lane Manager is responsible for overseeing the daily operations of the service drive, ensuring an exceptional customer experience while maximizing service department efficiency and profitability. This role serves as a leader within the service team, supporting advisors, monitoring workflow, and maintaining high standards of customer satisfaction.

Key Responsibilities

• Manage daily service lane operations and customer traffic flow.
• Lead, coach, and support Service Advisors to achieve performance goals.
• Ensure timely and accurate write-ups, estimates, and repair order processing.
• Monitor customer satisfaction scores and resolve customer concerns professionally.
• Coordinate with technicians and management to improve shop productivity and efficiency.
• Drive service sales growth through effective customer communication and maintenance recommendations.
• Maintain compliance with dealership policies, manufacturer standards, and safety procedures.

Qualifications

• 3+ years of automotive service management, service advisor, or leadership experience.
• Strong knowledge of dealership service operations and repair order processes.
• Proven ability to lead teams and motivate employees to achieve performance goals.
• Excellent customer service, communication, and conflict-resolution skills.
• Experience using dealership management systems (CDK, Reynolds & Reynolds, or similar platforms).
• Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment.

Additional Requirements

• Valid driver’s license with an acceptable driving record.
• Must be legally authorized to work in the United States.
• Ability to successfully complete pre-employment requirements, including background check, motor vehicle record (MVR) review, and drug screening.

Schedule

• Full Time
• Monday through Saturday availability
• Sundays off

Additional Information

(The Service Lane Manager Position has a Pay Scale consisting of the following elements and ranges. Wages include a base salary. The position may also pay commission compensation which is based on the value, or amount of closed sales achieved from $0.00 (if no sales are made) without any upper limit other than sales performance. The position also may also pay a production bonus based on individual or team performance that may range from $0.00 (if baseline benchmarks are not met) without any fixed upper limit.)

All your information will be kept confidential according to EEO guidelines.

Compensation

$130,000-$130,000 per year