Service Advisor - Jordan Ford

SmartRecruiters, Inc.; Mishawaka (IN); On-site; USD 60,000 - 100,000; Full time

Benefits offered by this job

Medical

Dental

Vision

HSA

401(k)

Job summary

Jordan Ford is seeking a Service Advisor to schedule service work and upsell needed services, ensuring timely communication with customers and accurate estimates. You’ll greet customers, collect vehicle data, and coordinate with technicians to maintain high satisfaction.

The role emphasizes maintaining service quality, explaining costs, and upholding safety and regulatory standards. Strong communication and dealership experience are preferred; authorized in the USA is required.

Qualifications

• High school diploma or the equivalent.
• Ability to read and comprehend instructions and information.
• Two years of experience in a dealership position.
• General knowledge of vehicle mechanical operations.
• Sales experience preferred.
• Professional personal appearance.
• Excellent oral and written communication skills.
• All applicants must be authorized to work in the USA.
• All applicants must perform duties safely.
• All applicants must pass pre-employment checks incl. background, MVR, drug test, credit report, and valid driver license.

Responsibilities

• Schedules service appointments and collects customer/vehicle data.
• Greets customers in a timely, friendly manner.
• Provides written cost estimates for labor and parts; establishes promised time.
• Tracks progress and communicates changes to customers; seeks authorization for additional repairs.
• Test-drives vehicle or refers to test tech as needed.
• Maintains customer satisfaction index per manufacturer/branch standards.
• Advises on car care and maintenance per specs.
• Follows safety policies and reports accidents.

Skills

Excellent oral and written comms

Dealership experience

General vehicle mechanics knowledge

Sales experience

Professional appearance

Ability to read and comprehend

Education

High school diploma or equivalent

Job description

• Compensation: USD 60,000 - USD 100,000 - yearly

Company Description

Jordan Fordis one of the fastest growing brands within the automotive industry. We are building a business based on doing things the right way. From the way we treat our guests, take pride in our work and share opportunities for our employees to grow as we grow. We are proud of what we're doing here and would love to tell you about our opportunities!

Compensation: Commission OTE up to $100k / yr

Our associates are happy to work here because:

• We boast the lowest turnover in the industry.
• We provide award winning training (Training Magazine Top 125, and Brandon Hall Awards).
• We are committed to developing and promoting within the company.
• Our benefits are extremely competitive with Medical, Dental, Vision, HSA, 401k and PTO.
• We encourage peer to peer teamwork and recognition.
• Special benefits to purchasing and leasing a car.
• Personal Automotive Concierge Service.

If you want to find out more about the types of jobs we have here, we've highlighted a few.

We're proud of what we're doing here. Come and join us!

Job Description

Purpose:

The Service Advisor is responsible for scheduling service work in the service department and for selling additional needed service to customers.

Duties and Responsibilities:

• Schedules service appointments. Obtains customer and vehicle data prior to arrival when possible.
• Greets customers in a timely, friendly manner.
• Provides a complete and accurate written cost estimate for labor and parts. Establishes "promised time".
• Checks on progress of repair throughout the day. Contacts customers regarding any changes in the estimate or promise time, explains cost and time requirements in detail, and gets proper authorization before any additional repairs are performed.
• Test-drive the vehicle or refer to the test technician as necessary.
• Maintain Customer Satisfaction Index rating at least comparable to that of the manufacturer, zone or branch average.
• Advise customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacturers’ specifications, using maintenance menus.
• Maintains a dealership-prescribed standard for “hours per customer repair order written.”
• Understands and follows federal, state and local regulations, such as those governing the disposal of hazardous wastes, OSHA right-to-know, etc.
• Follows all company safety policies and procedures, and immediately report any and all accidents to a manager or supervisor.

Qualifications

• High school diploma or the equivalent.
• Ability to read and comprehend instructions and information.
• Two years of experience in a dealership position.
• General knowledge of vehicle mechanical operations.
• Sales experience preferred.
• Professional personal appearance.
• Excellent oral and written communication skills.
• All applicants must be authorized to work in the USA
• All applicants must perform duties and responsibilities in a safe manner
• All applicants must be able to demonstrate ability to pass pre-employment testing to include background checks, MVR, drug test, credit report, and valid driver license

Additional Information

It's time to make the most important move of your career. From our cooperative team-based approach; to our more than 1,000 internal advancements each year, it's easy to see the difference. When you join our organization, you'll enjoy comprehensive training, competitive compensation, and unparalleled benefits. Simply put, you'll experience the best that a career in the automotive industry has to offer.

All your information will be kept confidential according to EEO guidelines.