Service Lane Advisor – Customer Experience Lead (Full-Time, Saturdays)

Phillips Chevrolet Group

Bourbonnais (IL)

On-site

USD 42,000 - 54,000

Full time

14 days+

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Benefits offered by this job

Medical and Dental

401K Plan

Paid time off

Growth opportunities

Paid Training

Vehicle purchase plans

Family owned

Job security

Health and wellness

Flexible schedule

Saturday lunches

Product discounts

Job summary

Phillips Chevrolet of Bourbonnais in Illinois is seeking a full-time Service Lane Advisor to own the customer experience in the service lane. This role requires excellent communication, coordination with technicians, and a customer-first approach, with Saturdays availability being essential.

Ideal applicants may come from customer service, retail, hospitality, or restaurant backgrounds. The dealership emphasizes employee growth, benefits, and a supportive team environment, with opportunities for

Qualifications

Experience in customer service or related fields is preferred.
Automotive industry experience is welcome but not required.
Must be able to work Saturdays.

Responsibilities

Oversee customer flow in the service lane and ensure prompt, courteous service.
Own the customer209s experience and communicate repair process clearly.
Coordinate with technicians and service team to allocate time and resources.
Provide concierge support for owner inquiries and maintain a positive dealership impression.