Automotive Service Advisor

Phillips Chevrolet Group; Bourbonnais (IL); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Medical and Dental

401K Plan

Paid time off

Growth opportunities

Paid Training

Vehicle purchase plans

Family owned

Job security

Health and wellness

Flexible schedule

Saturday lunches

Product discounts

Job summary

Phillips Chevrolet of Bourbonnais in Illinois is seeking a full-time Service Lane Advisor to own the customer experience in the service lane. This role requires excellent communication, coordination with technicians, and a customer-first approach, with Saturdays availability being essential.

Ideal applicants may come from customer service, retail, hospitality, or restaurant backgrounds. The dealership emphasizes employee growth, benefits, and a supportive team environment, with opportunities for

Qualifications

• Experience in customer service or related fields is preferred.
• Automotive industry experience is welcome but not required.
• Must be able to work Saturdays.

Responsibilities

• Oversee customer flow in the service lane and ensure prompt, courteous service.
• Own the customer209s experience and communicate repair process clearly.
• Coordinate with technicians and service team to allocate time and resources.
• Provide concierge support for owner inquiries and maintain a positive dealership impression.

Skills

Communication skills

Time management

Organizational skills

Customer service

Leadership abilities

Job description

Phillips Chevrolet of Bourbonnais, IL is currently seeking a full-time Service Lane Advisor. This position is full-time and must be available to work Saturdays.

As a Service Advisor, you will own our customer’s experience in the service lane. You are the first point of contact with our customers and will be well-versed in product offerings, inventory needs, technician scheduling and customer service. From greeting vehicle owners on the drive line to explaining the repair process, our Service Advisors are true professionals who enjoy helping others. We welcome individuals who are new to the automotive industry but with previous roles in customer service, retail sales, restaurant industry or hospitality. This position is full-time and must be able to work Saturdays.

At Phillips Chevrolet, we strive to make every customer a customer for life. Happy employees make happy customers, and we reward individuals who are ready to work hard and stay motivated. Every employee at Phillips Chevrolet is absolutely critical to its success. Our promise is to keep delivering the same award winning service and value that our community has come to expect from our dealership through the years.

What We Offer

• Medical and Dental

• 401K Plan

• Paid time off and vacation

• Growth opportunities

• Paid Training

• Employee vehicle purchase plans

• Family owned and operated

• Long term job security

• Health and wellness

• Flexible Work Schedule

• Saturday Lunches

• Discounts on products and services

Responsibilities

• Oversee flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service.
• Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.
• Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled
• Ensures that the daily inventory of technicians' time is consistently sold to service customers.
• Distribute work between technicians efficiently

Qualifications

• Organized and friendly personality
• Demonstrated ability to manage others
• Time management skills
• Fantastic communication skills with your customers
• Professional, well-groomed personal appearance.
• Clean driving record
• Willing to submit to a pre-employment background check & drug screen