Service Advisor - Drive Lane Leader & Customer Champion

Stonebriar Chevrolet; Frisco (TX); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Great Team Environment

401K with Employer Match

Health care plans

Five day work week (Closed Sundays)

World-class training program

Career growth opportunities

Berkshire Hathaway Company

Job summary

Stonebriar Chevrolet is seeking an experienced Service Advisor to own the customer experience in the service lane. You will be the main point of contact, knowledgeable about our products, scheduling, and service processes, and you will help shape a positive customer journey.

The role requires professional communication, a team-oriented mindset, and a commitment to delivering excellent service in a busy dealership environment.

Qualifications

• Excellent communication with customers.
• Strong customer service orientation.
• Ability to manage time effectively and stay organized.
• Professional appearance and demeanor.

Responsibilities

• Oversee flow of Drive Lane and ensure prompt, courteous service.
• Take ownership of the customer experience and ensure a positive impression.
• Provide concierge support for all owner inquiries, in person or by phone.
• Ensure technicians' time is effectively allocated to service customers.
• Maintain high CSI standards.

Skills

Excellent communication

Customer service

Time management

Professional appearance

Job description

Stonebriar Chevrolet is seeking an experienced Service Advisor to own the customer experience in the service lane. You will be the main point of contact, knowledgeable about our products, scheduling, and service processes, and you will help shape a positive customer journey.

The role requires professional communication, a team-oriented mindset, and a commitment to delivering excellent service in a busy dealership environment.