Automotive Service Advisor

Phillips Chevrolet; Bourbonnais (IL); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Medical and Dental

401K Plan

Paid time off

Growth opportunities

Paid Training

Employee vehicle purchase plans

Long term job security

Health and wellness

Flexible Work Schedule

Discounts on products and services

Job summary

Phillips Chevrolet of Bourbonnais, IL is seeking a full-time Service Lane Advisor. This role requires effective customer interaction and management of service lane operations. Candidates should possess strong communication and organizational skills.

Responsibilities include overseeing the Drive Lane and ensuring customers receive prompt service. A friendly demeanor and a clean driving record are essential. This position provides numerous benefits including medical, dental, 401K plan, and growth

Qualifications

• Must be organized and friendly.
• Demonstrated ability to manage others.
• Must have fantastic communication skills.

Responsibilities

• Oversee flow of Drive Lane and ensure effective service.
• Take ownership of the customer's experience.
• Provide concierge support for all owner inquiries.
• Ensure daily inventory of technicians' time is sold.
• Efficiently distribute work between technicians.

Skills

Time management skills

Communication skills

Organizational skills

Ability to manage others

Job description

Phillips Chevrolet of Bourbonnais, IL is currently seeking a full-time Service Lane Advisor. This position is full-time and must be available to work Saturdays.

As a Service Advisor, you will own our customer’s experience in the service lane. You are the first point of contact with our customers and will be well-versed in product offerings, inventory needs, technician scheduling and customer service. From greeting vehicle owners on the drive line to explaining the repair process, our Service Advisors are true professionals who enjoy helping others. We welcome individuals who are new to the automotive industry but with previous roles in customer service, retail sales, restaurant industry or hospitality. This position is full-time and must be able to work Saturdays.

At Phillips Chevrolet, we strive to make every customer a customer for life. Happy employees make happy customers, and we reward individuals who are ready to work hard and stay motivated. Every employee at Phillips Chevrolet is absolutely critical to its success. Our promise is to keep delivering the same award winning service and value that our community has come to expect from our dealership through the years.

What We Offer

• Medical and Dental

• 401K Plan

• Paid time off and vacation

• Growth opportunities

• Paid Training

• Employee vehicle purchase plans

• Family owned and operated

• Long term job security

• Health and wellness

• Flexible Work Schedule

• Saturday Lunches

• Discounts on products and services

Responsibilities

• Oversee flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service.
• Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.
• Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled
• Ensures that the daily inventory of technicians' time is consistently sold to service customers.
• Distribute work between technicians efficiently

Qualifications

• Organized and friendly personality
• Demonstrated ability to manage others
• Time management skills
• Fantastic communication skills with your customers
• Professional, well-groomed personal appearance.
• Clean driving record
• Willing to submit to a pre-employment background check & drug screen