Automotive Service Experience Lead - Weekend Availability

Ridge Road. Phillips Auto Group; Bourbonnais (IL); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Medical

Dental

401K

Paid time off

Growth opportunities

Paid Training

Vehicle purchase plans

Family owned

Job security

Health and wellness

Flexible schedule

Saturday lunches

Discounts

Job summary

Phillips Chevrolet of Bourbonnais in Bourbonnais, IL is seeking a full-time Service Lane Advisor. You will be the first point of contact for customers and coordinate service needs, scheduling, and communication to ensure a smooth repair process.

The role welcomes individuals new to automotive industry but with customer service or hospitality backgrounds. Must be able to work Saturdays and contribute to a positive dealership experience.

Qualifications

• Organized and friendly personality.
• Demonstrated ability to manage others.
• Time management skills.
• Excellent communication with customers.
• Professional appearance.
• Clean driving record.
• Willing to submit to background check & drug screen.

Responsibilities

• Oversee flow of Drive Lane and ensure prompt, courteous service.
• Take ownership of the customer experience to leave a positive impression.
• Provide concierge support for owner inquiries, in person or by phone.
• Ensure daily technician time is sold to service customers.
• Distribute work between technicians efficiently.

Skills

Organized and friendly personality

Demonstrated ability to manage others

Time management skills

Fantastic communication skills

Professional appearance

Clean driving record

Background check & drug screen

Job description

Phillips Chevrolet of Bourbonnais in Bourbonnais, IL is seeking a full-time Service Lane Advisor. You will be the first point of contact for customers and coordinate service needs, scheduling, and communication to ensure a smooth repair process.

The role welcomes individuals new to automotive industry but with customer service or hospitality backgrounds. Must be able to work Saturdays and contribute to a positive dealership experience.