Service Integration & Governance Manager (SIAM) - ITSM Governance

Siro Clinpharm; United States; Remote; USD 26,000 - 48,000; Full time

Job summary

SIRO Clinpharm Pvt. Ltd. seeks a Service Integration & Governance Manager to establish and manage the SIAM governance framework across multiple service providers, internal teams, and business stakeholders.

The role focuses on service integration, accountability, performance governance, and continual improvement across the ecosystem, with strong emphasis on stakeholder and supplier relationship management.

Qualifications

• Strong experience in SIAM, ITSM governance and service delivery.
• Experience working in multi-supplier and complex enterprise environments.
• Understanding of ITIL and governance processes.
• Stakeholder, supplier, and relationship management skills.

Responsibilities

• Establish and manage the SIAM governance framework across providers, internal teams, and stakeholders.
• Ensure effective service integration, accountability, and performance governance.
• Drive collaboration and continual improvement across the service ecosystem.
• Manage cross-functional dependencies, escalations, and governance issues.

Skills

SIAM

ITIL/ITSM governance

Stakeholder management

Multi-supplier governance

RACI framework

Performance governance

Job description

Job Title: Service Integration & Governance Manager

Experience:12 + years

Location:PAN INDIA(REMOTE)

Position Summary

The Service Integration & Governance Manager is responsible for establishing and managing the Service Integration and Management (SIAM) governance framework across multiple service providers, internal teams, and business stakeholders. The role ensures effective service integration, accountability, performance governance, collaboration, and continual improvement across the service ecosystem.

• Strong experience in SIAM, IT Service Management, Service Integration, or Service Delivery. Experience working in multi-supplier and complex enterprise environments.
• Strong understanding of ITIL, ITSM governance, and service management processes.
• Experience establishing governance models, RACI, service forums, and performance management frameworks.
• Strong stakeholder, supplier, and relationship management skills.
• Ability to manage cross-functional dependencies, escalations, conflicts, and service integration issues.

Strong analytical, communication, presentation, and governance skills.