ITSM Service Delivery Manager

Yochana IT Solutions Inc.; United States; Remote; USD 120,000 - 160,000; Full time

Job summary

Yochana IT Solutions Inc. in the United States seeks an ITSM Service Delivery Manager to lead a 60+ person team delivering end-to-end ITSM operations across incident, problem, change, configuration, release and deployment.

You will engage with senior client stakeholders (Sr. Director/VP) at Fortune 500 accounts, leverage deep ITIL knowledge, and drive value by acting as a process consultant to improve service stability and performance.

Qualifications

• Must have led a team of 50+ in a service delivery environment.
• Experience with large-scale customers, preferably Fortune 500, for 3–5 years.
• Deep knowledge of ITSM/ITIL processes across 3–4 areas.

Responsibilities

• Oversee ITSM service management operations (incident, problem, change, configuration, release, deployment).
• Act as a process consultant to bring value in work.
• Communicate effectively with Sr. Director/VP level on the customer side.

Skills

Team leadership

ITSM/ITIL expertise

Incident management

Problem management

Change management

Configuration management

Release management

Job description

Job Title: ITSM Service Delivery Manager

Team Size: 60+

Location: Atlanta/Dallas or other Remote US locations

Mandatory Skills:-

• Must have managed a team size of at least 50+
• Associated with large scale customer – Fortune 500 for at least 3-5 years
• Scope:
• Service Management / Operations (Incident, Problem, Change, Configuration, Release, Deployment)
• Must have deep knowledge on at least 3-4 of above processes to act as Process Consultant / Practitioner to bring value in work.
• Outward communication to work with Sr. Director / VP level at customer side