Service Intake Specialist: Fast-Paced Ops & Dispatch

Pro Serv Food Equipment; New Bern (NC); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Bonus based on performance

Company parties

Competitive salary

Dental insurance

Donation matching

Health insurance

Opportunity for advancement

Paid time off

Vision insurance

Job summary

Pro-Serv Facility Solutions in New Bern, NC is seeking a highly organized Service Intake Coordinator to become the front door of our service operation. This full-time role supports HVAC, refrigeration and facility services across the Carolinas.

You will handle incoming requests, create work orders, verify details and route to dispatch. Strong communication, typing speed and multitasking abilities are essential for success in this fast-paced team.

Qualifications

• Excellent phone and customer-service skills required.
• Extremely organized and detail-oriented.
• Able to manage phones, emails and multiple requests simultaneously.
• Works well in a fast-paced environment and communicates clearly.

Responsibilities

• Answer incoming customer service calls professionally and efficiently.
• Monitor and manage incoming service emails.
• Receive service requests by phone, email, portals and internal teams.
• Create accurate service work orders in our system.
• Verify customer, location and contact information.
• Gather equipment information and description of the problem.
• Obtain required PO numbers and authorization information.
• Identify emergency and priority service requests.
• Route requests to the correct dispatch team.
• Communicate with customers to confirm receipt of requests.
• Assist customers with status questions and basic service inquiries.
• Maintain accurate call notes and documentation.
• Keep intake queue organized.
• Collaborate with Dispatch, Account Management, Field Operations, Estimating and Billing.

Skills

Excellent phone skills

Customer-service orientation

Detail-oriented

Multitasking

Clear communication

Typing speed

Adaptability to new software

Team collaboration

Job description

Pro-Serv Facility Solutions in New Bern, NC is seeking a highly organized Service Intake Coordinator to become the front door of our service operation. This full-time role supports HVAC, refrigeration and facility services across the Carolinas.

You will handle incoming requests, create work orders, verify details and route to dispatch. Strong communication, typing speed and multitasking abilities are essential for success in this fast-paced team.