HVAC Dispatch Specialist — Customer-First Scheduling

Carolina Heating Service Inc.; Greenville (SC); On-site; USD 25,000 - 33,000; Full time

Job summary

Carolina Heating Service Inc. is seeking a highly organized Dispatcher to coordinate our service team in Greenville, SC. You will manage incoming calls, schedule appointments, and dispatch technicians to maintain smooth operations and excellent customer experiences.

The role emphasizes clear communication, multitasking, and accurate record-keeping, with a team‑oriented, customer‑first approach in a fast-paced environment.

Qualifications

• Experience in customer service, dispatch, or call center environment preferred.
• Strong communication and multitasking skills in a fast-paced setting.
• Excellent organizational and problem-solving abilities.

Responsibilities

• Answer inbound calls and respond to customer inquiries with professionalism and urgency.
• Schedule, confirm, and adjust service appointments efficiently.
• Dispatch technicians based on location, skillset, and priority.
• Communicate clearly with field technicians to ensure timely service delivery.
• Monitor job progress and adjust schedules as needed throughout the day.
• Provide customers with updates, ETAs, and follow-up communication.
• Maintain accurate records in dispatch and CRM systems.
• Assist with invoicing, work orders, and basic administrative tasks.
• Support the team in meeting daily performance and service goals.

Skills

Customer service

Dispatching

Communication

Multitasking

Organizational skills

Education

High school diploma or equivalent

Tools

Scheduling software

CRM systems

Job description

Carolina Heating Service Inc. is seeking a highly organized Dispatcher to coordinate our service team in Greenville, SC. You will manage incoming calls, schedule appointments, and dispatch technicians to maintain smooth operations and excellent customer experiences.

The role emphasizes clear communication, multitasking, and accurate record-keeping, with a team‑oriented, customer‑first approach in a fast-paced environment.