Service & Installation Manager

Air Stream Air Conditioning Corp; Syosset (NY); On-site; USD 90,000 - 140,000; Full time

Job summary

Air Stream Air Conditioning Corp is seeking an HVAC Service & Installation Manager to lead the Service and Installation Departments with a hands-on, high-performance leadership approach.

You will drive daily operations, ensure safety and quality, and coordinate with Sales, Estimating, Purchasing, Warehouse, Accounting, and Executive Leadership to ensure seamless project execution and exceptional customer service.

Qualifications

• Hands-on leader developing high-performing teams.
• Strong collaboration across departments (Sales, Estimating, Purchasing, Warehouse, Accounting).
• Focus on safety, quality, and customer satisfaction.

Responsibilities

• Direct the day-to-day operations of Service and Installation.
• Develop departmental goals, metrics, and strategic initiatives.
• Ensure projects and service work are on time, within budget, and meet quality standards.
• Monitor technician productivity, response times, first-time fix rates, and customer satisfaction.
• Hire, onboard, coach, and develop supervisors and field personnel.
• Manage departmental budgets, profitability, and spend.
• Maintain strong relationships with customers, vendors, and subcontractors.
• Promote a strong safety culture and ensure regulatory compliance.

Job description

HVAC Service & Installation ManagerLocation: Woodbury, NYDepartment: OperationsReports To: Director of Operations / Vice President of OperationsFLSA Status: ExemptPosition SummaryThe HVAC Service & Installation Manager is responsible for leading the daily operations of the Service and Installation Departments to ensure exceptional customer service, operational efficiency, profitability, safety, and employee development. This role oversees field technicians, supervisors, dispatch coordination, project execution, scheduling, quality assurance, customer satisfaction, and departmental financial performance. The successful candidate is a hands-on leader who develops high-performing teams while driving accountability and continuous improvement.Essential FunctionsOperational LeadershipDirect the day-to-day operations of both the Service and Installation Departments.Develop departmental goals, performance metrics, and strategic initiatives aligned with company objectives.Ensure projects and service work are completed safely, on time, within budget, and according to company quality standards.Collaborate with Sales, Estimating, Purchasing, Warehouse, Accounting, and Executive Leadership to ensure seamless project execution.Evaluate operational processes and implement continuous improvement initiatives.Service OperationsMonitor technician productivity, response times, first-time fix rates, and customer satisfaction.Resolve escalated customer concerns professionally and efficiently.Ensure service profitability through labor management and operational efficiencies.Leadership & Employee DevelopmentHire, onboard, coach, mentor, and develop supervisors and field personnel.Conduct regular performance evaluations and provide constructive coaching.Establish accountability through measurable performance expectations.Support employee engagement, retention, and career development.Promote a positive, collaborative workplace culture aligned with company core values.Financial ManagementManage departmental budgets and profitability.Review labor utilization, overtime, material costs, and equipment expenses.Monitor gross profit margins for service and installation operations.Participate in forecasting manpower and resource planning.Review financial reports and implement corrective actions when necessary.Customer ServiceMaintain strong relationships with customers, vendors, and subcontractors.Ensure customer expectations are consistently exceeded.Participate in key customer meetings when necessary.Support business development efforts through exceptional service delivery.Safety & CompliancePromote a strong safety culture throughout the organization.Ensure compliance with OSHA, EPA, FDNY, union, federal, state, and local regulations.Conduct safety meetings and incident investigations.Ensure employees maintain required certifications and licenses.Quality AssuranceIdentify training opportunities to improve quality and efficiency.Implement corrective actions when deficiencies are identified.