Operations Manager - HVAC

Cogent Analytics; Saginaw, Northern (MI, KY); On-site; USD 75,000 - 85,000; Full time

Job summary

Cogent Analytics in Michigan is seeking an Operations Manager to oversee our HVAC installation and service departments, managing day-to-day operations, inventory control and leading all crews to deliver top-tier craftsmanship.

You will ensure each job is completed on time and within budget, mentor technicians, coordinate with leadership and clients, and develop standard operating procedures to improve safety, quality, and efficiency across the team.

Qualifications

• 5-10+ years of hands-on HVAC install experience.
• Strong leadership/supervisory experience in the trades.
• Excellent communication and time management skills.
• Ability to work with computer systems (HouseCallPro).
• Valid driver’s license with a clean driving record.

Responsibilities

• Oversee HVAC installation and service departments, managing day-to-day operations.
• Lead and coach HVAC technicians, apprentices, and service technicians; conduct annual reviews.
• Monitor inventory, ordering, and vehicle maintenance; ensure tools are available and in good condition.
• Create and monitor SOPs for technicians to follow and conduct monthly safety meetings.
• Schedule and manage installation jobs from start to finish; ensure on-time completion.
• Coordinate with leadership, customers, and suppliers; troubleshoot issues onsite.

Skills

HVAC install experience

Leadership

Communication

Time management

Integrity

Driver's license

HouseCallPro

Tools

HouseCallPro

Job description

Position Overview:

As the Operations Manager, you’ll oversee our HVAC installation and service departments, managing day-to‑day operations, inventory control and ordering, providing leadership to all crews, and ensuring each job is completed on time, within budget, and with top-tier craftsmanship. You’ll work closely with our leadership team and clients to deliver exceptional service!

Key Responsibilities

• Schedule and manage installation jobs from start to finishinHouseCallProwith at least aone weeklead time.
• monitor Service Calls throughHouseCallPro
• Lead and coach HVACinstalltechnicians, apprentices, and service technicians. Complete annual review of technician performance
• Ensure that employees have proper tools for the job and that they are properlymaintained.
• Work with Lead Installers to helpadvisethem on installation jobs &ensuringjobs are goingaccording to plan and expectations
• Perform job site walk-throughs and inspections to ensure quality and safety
• Ensure fleet trucks are properlystocked at all times, all required materials for jobs are available in warehouse orhasbeen ordered to start job, and job timelines and job details are reviewed with lead technician.
• Manage allcallbackswithcustomers and office staff to ensure problem resolution is completed within 1-2 business days.
• Communicate clearly with customers, office staff, and suppliers.
• Completedaily meetings with crews to ensure job locations, expectations, and job tasks
• Troubleshoot installation issues and provide onsite support when needed
• Assistwith hiring, training, and onboarding new installand servicestaff
• Track job costs, material usage, and labor efficiency
• Daily inspection of trucks to ensure proper organization of tools and materials
• Daily walk-through of inventory and match against scheduled installation and service jobs to create orders twice a week
• Create andmonitorStandard Operating Procedures for technicians to follow on all jobsincludingthe use ofHouseCallPro
• Conductmonthlysafety meetings
• Generate reports and measures of departmental operations as well as records on all inventory,toolsand vehicles. Reviews reports with management.
• Monitors preventive maintenance of vehicles to ensure proper operation
• Oversees facility and equipment maintenance, ensuring that assets are protected and controlled

Qualifications

• 5-10+ years of hands-on HVAC install experience
• Previousleadership/supervisory experience in the trades
• Strong knowledge of mechanical code, ductwork, and various system types (furnaces, A/C, boilers, mini splits, etc.)
• Excellent communication and time management skills
• Ability to work with computer systems andHouseCallPro
• Ability to handle fast-paced schedules and prioritize field needs
• Valid driver’s license with a clean driving record
• Willingness to be hands-on and jump in when needed
• High integrity, accountability, and attention to detail

$75,000 - $85,000 a year