Operations Manager - HVAC

Cogent Talent Solutions; Saginaw (MI); On-site; USD 75,000 - 85,000; Full time

Job summary

Cogent Talent Solutions is seeking an Operations Manager in Michigan to oversee HVAC installation and service departments, drive day-to-day operations, manage inventory, and lead crews to complete jobs on time and within budget. You will collaborate with leadership and clients to deliver top-tier service.

The role requires 5-10+ years of HVAC install experience, strong leadership, and excellent communication.

Qualifications

• 5-10+ years of hands-on HVAC install experience.
• Previous leadership/supervisory experience in the trades.
• Excellent communication and time management skills.

Responsibilities

• Schedule and manage installation jobs with proper lead time.
• Monitor service calls and ensure timely resolutions.
• Lead and coach HVAC install/service technicians and conduct annual performance reviews.
• Ensure technicians have proper tools and maintenance.
• Oversee job site inspections for quality and safety.
• Manage inventory and ensure timely materials for jobs.
• Communicate with customers, office staff, and suppliers.
• Generate reports on department operations and inventory.

Skills

HVAC install

Leadership

Communication

Time management

Problem solving

Tools

HouseCallPro

Job description

Position Overview:

As the Operations Manager, you’ll oversee our HVAC installation and service departments, managing day-to‑day operations, inventory control and ordering, providing leadership to all crews, and ensuring each job is completed on time, within budget, and with top-tier craftsmanship. You’ll work closely with our leadership team and clients to deliver exceptional service!

Key Responsibilities

• Schedule and manage installation jobs from start to finishinHouseCallProwith at least aone weeklead time.
• monitor Service Calls throughHouseCallPro
• Lead and coach HVACinstalltechnicians, apprentices, and service technicians. Complete annual review of technician performance
• Ensure that employees have proper tools for the job and that they are properlymaintained.
• Work with Lead Installers to helpadvisethem on installation jobs &ensuringjobs are goingaccording to plan and expectations
• Perform job site walk-throughs and inspections to ensure quality and safety
• Ensure fleet trucks are properlystocked at all times, all required materials for jobs are available in warehouse orhasbeen ordered to start job, and job timelines and job details are reviewed with lead technician.
• Manage allcallbackswithcustomers and office staff to ensure problem resolution is completed within 1-2 business days.
• Communicate clearly with customers, office staff, and suppliers.
• Completedaily meetings with crews to ensure job locations, expectations, and job tasks
• Troubleshoot installation issues and provide onsite support when needed
• Assistwith hiring, training, and onboarding new installand servicestaff
• Track job costs, material usage, and labor efficiency
• Daily inspection of trucks to ensure proper organization of tools and materials
• Daily walk-through of inventory and match against scheduled installation and service jobs to create orders twice a week
• Create andmonitorStandard Operating Procedures for technicians to follow on all jobsincludingthe use ofHouseCallPro
• Conductmonthlysafety meetings
• Generate reports and measures of departmental operations as well as records on all inventory,toolsand vehicles. Reviews reports with management.
• Monitors preventive maintenance of vehicles to ensure proper operation
• Oversees facility and equipment maintenance, ensuring that assets are protected and controlled

Qualifications

• 5-10+ years of hands-on HVAC install experience
• Previousleadership/supervisory experience in the trades
• Strong knowledge of mechanical code, ductwork, and various system types (furnaces, A/C, boilers, mini splits, etc.)
• Excellent communication and time management skills
• Ability to work with computer systems andHouseCallPro
• Ability to handle fast-paced schedules and prioritize field needs
• Valid driver’s license with a clean driving record
• Willingness to be hands-on and jump in when needed
• High integrity, accountability, and attention to detail

$75,000 - $85,000 a year