Service Technician - Overhead Doors

Citadel Access Solutions; Palm Desert (CA); On-site; USD 45,000 - 68,000; Full time

Benefits offered by this job

Company vehicle and tools

Health, dental, and vision insurance

Paid time off and holidays

Retirement plan options

Job summary

Citadel Access Solutions in Palm Desert, CA is seeking an Overhead Door Service Technician to install, service, troubleshoot, and repair commercial overhead doors and related systems. The ideal candidate is mechanically inclined, safety-focused, customer-oriented, and able to work independently in the field.

You will diagnose issues, perform preventive maintenance, and communicate costs and recommendations to customers while maintaining tools and a company vehicle.

Qualifications

• High school diploma or GED required.
• Experience as overhead door/garage door technician preferred.
• Strong mechanical and electrical aptitude.
• Ability to read and interpret manuals, wiring diagrams and blueprints.
• Experience with hand tools, power tools and diagnostic equipment.
• Valid driver’s license with clean driving record.
• Ability to lift up to 75 lbs and work at heights.
• Comfortable working indoors/outdoors in varying weather.
• Excellent customer service and communication skills.

Responsibilities

• Install, service, repair, and maintain overhead doors, including rolling steel doors and dock equipment.
• Diagnose mechanical, electrical, and structural issues and determine repair solutions.
• Perform preventive maintenance inspections for safe operation.
• Troubleshoot door operators, motors, controls, sensors, and safety devices.
• Replace or adjust springs, cables, rollers, tracks, panels, and seals.
• Respond to service calls promptly and professionally.
• Complete work orders and service reports accurately.
• Communicate repairs, costs, and maintenance recommendations to customers.
• Follow all safety policies and OSHA regulations.
• Maintain company vehicle, tools, and inventory in good condition.
• Participate in on-call rotation as required.

Skills

Mechanical aptitude

Electrical aptitude

Reading blueprints

Wiring diagrams

Manual dexterity

Education

High school diploma or GED

Tools

Diagnostic equipment

Hand tools

Power tools

Job description

Job Title: Overhead Door Service Technician

Job Summary

We are seeking a skilled and reliable Overhead Door Service Technician to install, service, troubleshoot, and repair commercial overhead doors and related systems. The ideal candidate is mechanically inclined, safety-focused, customer-oriented, and able to work independently in the field.

Key Responsibilities

Install, service, repair, and maintain overhead doors, rolling steel doors, dock equipment, and related hardware

Diagnose mechanical, electrical, and structural issues and determine appropriate repair solutions

Perform preventative maintenance inspections to ensure safe and proper operation

Troubleshoot and repair door operators, motors, controls, sensors, and safety devices

Replace or adjust springs, cables, rollers, tracks, panels, hinges, and seals

Respond to service calls in a timely and professional manner

Accurately complete work orders, service reports, and documentation

Communicate clearly with customers regarding repairs, costs, and maintenance recommendations

Follow all company policies, safety procedures, and OSHA regulations

Maintain company vehicle, tools, and inventory in good working condition

Participate in on-call or emergency service rotation as required

Qualifications & Requirements

High school diploma or GED required

Previous experience as an overhead door technician, garage door technician, or related mechanical trade preferred

Strong mechanical and electrical aptitude

Ability to read and interpret technical manuals, wiring diagrams, and blueprints

Experience with hand tools, power tools, and diagnostic equipment

Valid driver’s license with acceptable driving record

Ability to work at heights and lift heavy materials (up to 75 lbs or more)

Comfortable working indoors and outdoors in varying weather conditions

Strong problem-solving skills and attention to detail

Excellent customer service and communication skills

Preferred Skills (Not Required)

Experience with commercial doors, dock levelers, and high-speed doors

Electrical troubleshooting or low-voltage experience

Welding or fabrication experience

OSHA, lift, or safety certifications

Manufacturer-specific certifications

Field-based role with travel to customer locations

Full-time position; overtime and after-hours work may be required

On-call rotation for emergency service

Compensation & Benefits (Example)

Competitive hourly wage based on experience

Overtime opportunities

Company vehicle and tools

Health, dental, and vision insurance

Paid time off and holidays

Retirement plan options

Ongoing training and certification opportunities