Service Inside Sales & Warranty Specialist

Electric Pump, LLC; Des Moines (IA); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Health insurance

401(k) with company matching

Dental insurance

Life insurance

Paid time off

Vision insurance

Job summary

Electric Pump, LLC is seeking a Service Inside Sales professional to directly assist customers with repair and warranty needs. You will quote repairs, process work tickets, and invoice for services, while coordinating with service technicians and the Outside Sales team.

The role requires strong communication, organization, and multitasking in a busy shop environment with safety considerations. Health, retirement, and other benefits are provided.

Qualifications

• Three years of sales support experience.
• CRM and ERP familiarity preferred.

Responsibilities

• Prepare customer repair quotes.
• Organize and entry of work tickets from service technicians.
• Invoice and communicate with customers for repair work and service agreements.
• Maintain accurate tracking of agreements provided to assist Outside Sales group.
• Files and monitors warranty claims made to our vendors.
• Manages workflow in the Service department.
• Provide assistance to Aftermarket Sales and Project Management group when needed.
• Other duties as assigned.

Skills

CRM knowledge

ERP knowledge

Problem solving

Communication

Organization

Multitasking

Education

High School diploma or equivalent

Business degree

Tools

CRM software

ERP software

Job description

Electric Pump, LLC is seeking a Service Inside Sales professional to directly assist customers with repair and warranty needs. You will quote repairs, process work tickets, and invoice for services, while coordinating with service technicians and the Outside Sales team.

The role requires strong communication, organization, and multitasking in a busy shop environment with safety considerations. Health, retirement, and other benefits are provided.