Service Inside Sales — Warranty & Repair Support

Vessco Water; Des Moines (IA); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Health insurance

401(k) with company matching

Life insurance

Paid time off

Vision insurance

Job summary

Electric Pump, a leading pump service organization in the upper Midwest, is seeking a Service Inside Sales representative in Des Moines, IA to assist customers with repair and warranty needs. You will collaborate with service technicians, contribute to quoting, and manage service agreements and warranties.

The role requires organized multitasking, customer-focused communication, and familiarity with CRM/ERP systems.

Qualifications

• High School diploma or equivalent with three years of sales support experience.
• Post-secondary education in a business field preferred.
• Experience with CRM or ERP software preferred.

Responsibilities

• Organizing and entry of work tickets from service technicians.
• Invoice and communicate with customers for repair work and service agreements.
• Maintain accurate tracking of agreements provided to assist Outside Sales group.
• File and monitor warranty claims with vendors.
• Manage workflow in the Service department.
• Provide assistance to Aftermarket Sales and Project Management as needed.

Skills

Customer focus

Organized

Multitasking

Communication

Education

Post-secondary education in business

High School diploma or equivalent

Tools

CRM

ERP

Job description

Electric Pump, a leading pump service organization in the upper Midwest, is seeking a Service Inside Sales representative in Des Moines, IA to assist customers with repair and warranty needs. You will collaborate with service technicians, contribute to quoting, and manage service agreements and warranties.

The role requires organized multitasking, customer-focused communication, and familiarity with CRM/ERP systems.