Service Inside Sales

Electric Pump, Inc.; Des Moines (IA); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Health insurance

401(k) with company matching

Life insurance

Paid time off

Vision insurance

Job summary

Electric Pump, a leading pump service organization in the upper Midwest, is seeking a Service Inside Sales representative in Des Moines, IA to assist customers with repair and warranty needs. You will collaborate with service technicians, contribute to quoting, and manage service agreements and warranties.

The role requires organized multitasking, customer-focused communication, and familiarity with CRM/ERP systems.

Qualifications

• High School diploma or equivalent with three years of sales support experience.
• Post-secondary education in a business field preferred.
• Experience with CRM or ERP software preferred.

Responsibilities

• Organizing and entry of work tickets from service technicians.
• Invoice and communicate with customers for repair work and service agreements.
• Maintain accurate tracking of agreements provided to assist Outside Sales group.
• File and monitor warranty claims with vendors.
• Manage workflow in the Service department.
• Provide assistance to Aftermarket Sales and Project Management as needed.

Skills

Customer focus

Organized

Multitasking

Communication

Education

Post-secondary education in business

High School diploma or equivalent

Tools

CRM

ERP

Job description

Electric Pump and its family of companies have been in operation for the last 47 years providing fluid handling equipment to our customers in the industrial, municipal, and environmental markets. In addition, we are the largest pump service organization in the upper Midwest. Electric Pump is comprised of eight locations in seven states with approximately 140 employees.

Service Inside Sales would work directly with our customers in satisfying their repair and warranty needs promptly. They would need to be able to work with the other service team members for repair quoting, work ticket entry, and customer invoicing. This role would also promptly file warranty claims with our suppliers and monitor warranty fulfillment status.

Essential Functions

• Organizing and entry of work tickets from service technicians
• Invoice and communicate with customers for repair work and service agreements
• Maintain accurate tracking of agreements provided to assist Outside Sales group
• Files and monitors warranty claims made to our vendors
• Manages workflow in the Service department
• Provide assistance to Aftermarket Sales and Project Management group when needed
• Other duties as assigned
• Knowledge of CRM and ERP software preferred but not required
• Customer and results driven
• Organized
• Ability to be flexible and multitask between several customer’s repair orders
• Mechanical inclination recommended but not required

Supervisory Responsibilities:

• None
• This job operates in a typical shop environment. While performing the duties of this job, the employee is frequently exposed to fumes or airborne particles, moving mechanical parts, and vibrations. There is also frequent use of power tools including saws and forklift. The noise level in the work environment can be loud.

Required Qualifications:

• High School diploma or equivalent with three (3) years of sales support experience

Preferred Qualifications:

• Post-Secondary education in a Business degree field
• Three (3) years of sales support experience
• Health insurance
• 401(k) with company matching
• Life insurance
• Paid time off
• Vision insurance

The company is committed to equal employment opportunity. The company will not discriminate against employees or applicants for employment on any legally recognized basis including, but not limited to: age, ancestry, childbirth or related medical condition; citizenship; color; creed; familial status; gender expression; gender identity; genetic information; height; weight; marital status; national origin; physical or mental disability or handicap; pregnancy; race; religion; sex; sexual orientation; uniform service member status or veteran status; or any other characteristic protected by applicable federal, state, or local laws.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.