Service/Helpdesk Dispatcher

CMI Management, Inc.; Artesia (NM); On-site; USD 40,000 - 55,000; Full time

Job summary

CMI Management LLC, now part of the Dexterra Group, is seeking a Service/Helpdesk Dispatcher to provide service desk dispatch support for a client in Artesia, NM. This role focuses on delivering excellent customer service, collecting case details, and generating work orders in internal systems.

Key duties include assigning work order numbers, coordinating with technicians, handling expense vouchers, and maintaining spreadsheets.

Qualifications

• Experience in service desk for complex commercial and institutional facilities (O&M and janitorial)
• Proficient with computers and software programs
• Excellent organizational, multitasking and verbal communication skills
• US citizen or permanent resident
• Able to pass background check and security clearance
• Proficient in Microsoft Word and Excel
• Ability to prepare documents, consolidate data, and prepare reports and correspondence
• Able to work independently and as part of a team

Responsibilities

• Respond to service desk requests with necessary information to generate a work order
• Assign a work order number and contact a technician
• Complete expense vouchers, run reports, and manage spreadsheets
• Adopt quality control measures in the work
• Additional administrative duties related to Helpdesk and Dispatching

Skills

Organizational skills

Multitasking

Verbal communication

Computers proficiency

Tools

Microsoft Word

Microsoft Excel

Job description

CMI is now a part of the Dexterra Group!
CMI Management LLC is headquartered in Alexandria, VA and is a proven provider of efficient business, technology and facilities management solutions designed to help government and commercial clients reduce operational costs, operate at optimum performance and access the information needed for daily and long-term productivity. CMI has been in business for over 30 years and is well established in the federal contracting arena. Please visit www.cmimgmt.com to learn more about our company!

Job Description

The Service/Helpdesk Dispatcher (Work Control Service Desk Dispatcher) will provide excellent customer service while providing service desk dispatch administrative support services for CMI’s client in Artesia, NM.

Key Job Functions

• Respond to service desk requests and collect all pertinent information, including: description of the problem, location, date and time of call, priority of the call and any other information necessary to generate a work order into internal systems
• Assign a work order number to each service request and contact a technician to perform needed work
• Complete expense vouchers, run work order reports as requested, and provide general support such as spreadsheet management
• Adopt and incorporate quality control measures into the work
• Other administrative duties related to Helpdesk and Dispatching as assigned

Qualifications

• Shall have service desk experience in complex commercial and institutional facilities involving facility operations and maintenance (O&M) and janitorial services
• Must have experience using computers and software programs
• Able to demonstrate excellent organizational skills, multitasking capability, strong computer skills, and exceptional verbal communication skills
• Must be a US citizen or permanent resident alien
• Must pass background check and be able to pass security clearance
• Must be highly proficient in both Microsoft Word and Excel
• Must have the capacity to prepare written documents, consolidate data, and prepare administrative reports and correspondence
• Must demonstrate ability to function independently as well as a productive member of a team

Additional Information

COMPETENCIES FOR SUCCESS

• Teamwork
• Results orientation/operational excellence
• Holding self and other accountable
• Operational business thinking

All your information will be kept confidential according to EEO guidelines.

CMI is an equal opportunity employer committed to diversity and inclusion. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veterans’ status, Indigenous status, or any other legally protected factors. Disability-related accommodations during the hiring selection process are available upon request.

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