Service/Helpdesk Dispatcher

Dexterra; Artesia (NM); On-site; USD 40,000 - 55,000; Full time

Job summary

Dexterra is seeking a Service/Helpdesk Dispatcher in Artesia, NM to provide exceptional customer service and administrative support for service desk dispatch. Responsibilities include responding to service requests, managing work orders, and assisting with administrative tasks.

Qualifications require service desk experience, strong organizational and communication skills, proficiency in Microsoft Word and Excel, and the ability to work independently or as part of a team. A US citizenship or permanent residency is mandatory.

Qualifications

• Service desk experience in complex commercial and institutional facilities.
• Experience with computers and software programs.
• Ability to prepare written documents and administrative reports.

Responsibilities

• Respond to service desk requests and gather information.
• Assign work order numbers and contact technicians.
• Complete expense vouchers and generate reports.

Skills

Service desk experience

Organizational skills

Multitasking capability

Microsoft Word proficiency

Microsoft Excel proficiency

Exceptional verbal communication

Job description

Job Description

The Service/Helpdesk Dispatcher (Work Control Service Desk Dispatcher) will provide excellent customer service while providing service desk dispatch administrative support services for CMI’s client in Artesia, NM.

Key Job Functions

• Respond to service desk requests and collect all pertinent information, including: description of the problem, location, date and time of call, priority of the call and any other information necessary to generate a work order into internal systems
• Assign a work order number to each service request and contact a technician to perform needed work
• Complete expense vouchers, run work order reports as requested, and provide general support such as spreadsheet management
• Adopt and incorporate quality control measures into the work
• Other administrative duties related to Helpdesk and Dispatching as assigned

Qualifications

• Shall have service desk experience in complex commercial and institutional facilities involving facility operations and maintenance (O&M) and janitorial services
• Must have experience using computers and software programs
• Able to demonstrate excellent organizational skills, multitasking capability, strong computer skills, and exceptional verbal communication skills
• Must be a US citizen or permanent resident alien
• Must pass background check and be able to pass security clearance
• Must be highly proficient in both Microsoft Word and Excel
• Must have the capacity to prepare written documents, consolidate data, and prepare administrative reports and correspondence
• Must demonstrate ability to function independently as well as a productive member of a team

Additional Information

COMPETENCIES FOR SUCCESS

• Teamwork
• Results orientation/operational excellence
• Holding self and other accountable
• Operational business thinking

All your information will be kept confidential according to EEO guidelines.

CMI is an equal opportunity employer committed to diversity and inclusion. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veterans’ status, Indigenous status, or any other legally protected factors. Disability-related accommodations during the hiring selection process are available upon request.